Field Service Engineer

Description

Job Summary: We are seeking a Field Service Engineer to install, maintain, and provide technical support for machinery, ensuring optimal performance and customer satisfaction. Key Highlights: 1. Long-term professional development opportunities 2. Encourages innovation and risk-taking 3. Promotes a responsible and inclusive work environment **About the Company** TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling, and integrated post-harvest solutions for the food industry. For over 50 years, transforming global food production to maximize food safety and minimize food loss—ensuring that **Every Resource Counts™**—has been our strength. At TOMRA, we seek people who innovate, demonstrate passion for their work, and act responsibly. We foster freedom to innovate and take risks that drive progress and challenge the status quo. We value the passion that fuels focus and commitment to success. We believe in a responsible, inclusive, and safe mindset—one that cares for our customers, products, and colleagues. Join the Resource Revolution! **Job Description** We are hiring a **Field Service Engineer** to perform installation, maintenance, and technical support activities to ensure optimal machine performance and customer satisfaction. Your key responsibilities include: * Installing and commissioning machinery according to customer requirements. * Diagnosing and resolving mechanical, electrical, or performance issues on-site. * Performing preventive and seasonal maintenance before and after peak demand periods. * Dismantling and installing components such as shafts, motors, conveyors, and bearings. * Supporting equipment upgrades, testing, and improvements in collaboration with Engineering and R\+D. * Sharing field feedback to improve internal procedures and technical instructions. * Identifying and communicating follow-up opportunities to the sales team. * Using and maintaining company tools in good condition. * Providing guidance or training to customers and junior service technicians when required. * Ensuring customer concerns are addressed professionally and escalated appropriately. Health, safety, and environmental care are our top priorities. You are empowered to stop work if anything appears unsafe, and we expect everyone to speak up to prevent harm and reduce our environmental impact. **Requirements** **Essential Requirements:** * Engineering degree or technical training in Automation, Mechatronics, Electrical Engineering, Electronics, or related fields. * 2 years of experience in a related field. * Valid driver’s license. * Ability to interpret technical manuals and schematics. * Willingness and ability to travel frequently. **Desirable Competencies to Develop in the Role:** * SEC A or B certification. * Basic level of English. * Additional languages are valued. **Physical and Working Conditions Required for the Role:** * Ability to bend, kneel, and stand frequently, and work in confined spaces. * Ability to work under pressure. * Ability to regularly lift up to 20 kg. * Ability to distinguish the full color spectrum. * Work in food processing plants, farms, cold rooms, and outdoor environments, under high or low temperatures. * Must be able to drive without restrictions and hold a valid driver’s license. * No significant food allergies that would prevent working near food, nuts, fruits, or vegetables. * Availability and ability to travel extensively and obtain a valid passport. **Additional Information** **Benefits:** **You will have long-term professional development opportunities in a globally recognized company, along with the following benefits:** * Annual company bonus * Referral bonus * Anniversary bonus * Parental leave (up to 8 weeks per internal policy) * Employee Assistance Program (EAP) * Professional training and development * Global career opportunities with a strong track record of internal promotions If you do not meet all the requirements, we still encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be the right person for this or other roles. TOMRA is proud to be an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity, age, nationality, disability, parental or pregnancy status, marital or civil union status, sexual orientation, or any other protected characteristic under applicable law.