**Customer Service Agent \- Weekends Off (MONDAY TO FRIDAY) 40H** **Employment Type:** Full time. 40 hrs/week. **Contract Type:** Indefinite term. **Schedule:** Monday to Friday. **Modality:** IN-PERSON. **Location:** Medellín, Antioquia / Puerto Seco Business Center. **Salary Range:** $2'850\.000 \- $3'000\.000 **Job Summary:** We are looking for a bilingual agent who provides comprehensive support in explaining and managing a medical platform. Responsibilities include helping users understand how the platform works, assisting in resolving specific inquiries, reviewing and managing tickets related to the platform, conducting service presentations, and performing quality control of the service. The ideal candidate must demonstrate clear and professional communication skills in both English and Spanish, both over the phone and via email. Conversational proficiency in English and exceptional customer orientation are required. **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among doctors and lawyers based in the United States, employing 1,000 people in Colombia by 2026. Our mission is to help doctors and lawyers based in the United States hire hardworking and motivated personnel in Colombia to increase productivity by expanding their workforce. We provide qualified personnel to American companies. We help them achieve their business goals by providing hardworking, motivated, disciplined, and bilingual staff in Colombia. **Why Profesor X:** We offer an excellent work environment where everyone is friendly. We provide competitive pay and a 40-hour work week from Monday to Friday. Your English will improve by working with us, we value our employees and their opinions, and we are constantly growing. You can be part of this growth and contribute to making Colombia recognized for its hardworking and bilingual workforce. **Performance Objectives:** * Provide user support in understanding and using the medical platform. * Resolve specific inquiries and manage platform-related tickets. * Conduct informative presentations about the service and its functionality. * Perform service quality control and ensure its proper operation. * Answer phone calls and emails professionally and efficiently. * Organize and manage documents related to the platform. **Skills / Key Competencies:** * Proficient in Microsoft Office, Google Drive, and digital platforms. * Exceptional communication and presentation skills in English and Spanish. * Excellent time management, multitasking ability, and task prioritization. * Problem-solving skills and ability to deliver professional customer service. * Attention to detail and ability to work independently. * Positive attitude and willingness to learn and adapt to new tools and processes. **Education \& Experience:** * Minimum English level B2 or higher (bilingual person). * Minimum education: High school graduate. * Technical or university education is preferred but not required. * We offer paid training. * Previous experience in customer service. **Physical Requirements:** * Prolonged periods sitting at a desk and working on a computer. **Benefits:** * No weekend work. * 40 working hours from Monday to Friday. * 6 vacation days upon completing the first 6 months with the company. * Health insurance (EPS), pension, severance pay, bonus, and family compensation fund. Job Type: Full\-time