User Service Leader

Position Summary: IPS COBERSALUD is seeking a User Service Leader with experience in PQR management and skills in leadership, assertive communication,
- User Service Leader
- PQR Management
- Leadership and Assertive Communication

Position Summary: Coordinate human talent management activities, ensuring a safe and motivating work environment while managing key human resources processes. Key Responsibilities: 1. Coordinate human talent management and recruitment 2. Promote occupational health and safety 3. Handle labor relations and resolve conflicts * JOB DESCRIPTION Coordinate human talent management activities, including recruitment, payroll administration, training, labor relations, and regulatory compliance. Ensure a safe and motivating work environment. * Manage recruitment and personnel selection processes * Administer employment documentation and employee follow-up * Coordinate payroll (not process payroll), benefits, and social benefits * Plan onboarding and staff training * Handle labor relations and resolve conflicts * Promote occupational health and safety * Coordinate performance evaluations * Prepare human resources management reports * Ensure compliance with labor regulations **Experience:** Minimum 2 years in human resources management **Competencies:** * Knowledge of Colombian labor legislation * Advanced Excel and Microsoft Office * Excellent communication and teamwork skills * Confidentiality and attention to detail Workplace: On-site employment

Valentina Rodríguez
Indeed · HR