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Job Summary: We are seeking a Service Desk and IT Services Support Assistant focused on technical support and customer service to grow within a dynamic, results-oriented environment. Key Highlights: 1. Provide remote technical support to end users 2. Manage incidents and requests following ITIL best practices 3. Ensure an excellent user service experience Service Desk and IT Services Support Assistant · We are seeking a Service Desk and IT Services Support Assistant focused on technical support and customer service who wishes to grow within a dynamic, results-oriented environment. What will you do? Provide remote technical support to end users Manage incidents and requests following ITIL best practices Diagnose basic network, device, and application failures Assist with VPN, email, OneDrive, and Office tools configuration Log and track cases in management tools Ensure an excellent user service experience What you need to know (basic-to-intermediate level): Networking (IP, connectivity, WiFi, basic diagnostics) Remote support and end-user assistance VPN and cybersecurity concepts Operating systems and Office tools Printer and peripheral management Basic commands (ping, tracert, etc.) Difference between incident and request (ITIL) We value: Strong communication skills Customer service orientation Analytical and problem-solving abilities Case organization and prioritization Important: During the process, we will evaluate practical knowledge including: Network failure and device performance slowdown diagnosis Email, OneDrive, and printing issues Use of connectivity commands Handling critical cases and prioritization Work schedule: 7:30 AM to 6:00 PM $2014.000 + transportation allowance + benefits + company perks.-Requirements- Minimum education: University / Technological program years of experience Keywords: helper, assistant, assistant, aux, auxiliary, assistant, helper, aide, support, support, technician, technologist, tech, technician, technology, technology, technologist
