Support Engineer

Description

Job Summary: Esri Colombia is seeking a bilingual Support Engineer to deliver high-quality technical support and exceptional customer service, resolving issues promptly. Key Highlights: 1. Provide high-quality technical support and excellent customer service. 2. Collaborate with development teams to resolve complex issues. 3. Opportunities for continuous professional growth and development. Esri Colombia, a leader in geographic information systems, is looking to hire a Support Engineer to join its team in Bogotá and contribute to strengthening the department. We seek bilingual professionals passionate about technology who can deliver high-quality technical support and outstanding customer service to Esri end users through effective communication and prompt issue resolution. **Requirements** -------------- **Education:** Professionals in Geography, Environmental Engineering, Geosciences, Systems Engineering, Cadastral and Geodetic Engineering, or related fields. **Key Knowledge and Skills** * Proficiency in GIS technologies, preferably ArcGIS tools. * Advanced English proficiency (mandatory), with excellent verbal and written communication skills. * Ability to explain technical concepts clearly and in a structured manner. * Aptitude for rapidly learning new concepts and adapting to dynamic environments. * Analytical thinking and efficient problem-solving skills. * Organizational skills and ability to effectively manage multiple tasks and information. **Relevant Experience** * Minimum 1 year of experience in customer service roles. * Preferred: experience working in bilingual environments. * Preferred: experience in geographic information system projects. **Main Responsibilities** --------------------------------- * Identify, analyze, and resolve technical issues related to ArcGIS technologies. * Install, configure, and optimize ArcGIS-based solutions. * Address customer requests via email, phone, and chat. * Document support cases clearly and completely in the case management system. * Contribute to the technical knowledge base by creating documentation. * Identify software bugs or improvement opportunities and report them appropriately. * Collaborate with development teams to resolve complex issues. * Interpret user needs and propose efficient solutions, either directly or jointly with technical teams. **Terms and Benefits** ---------------------------- * Indefinite-term contract with a probationary period. * Hybrid work model promoting work-life balance. * Career development plan with opportunities for continuous professional growth and development. * Additional benefits: prepaid medical plan, scholarship program, wellness initiatives, recognition program. **Diversity and Inclusion** -------------------------- Our organization values diversity and inclusion. We especially encourage individuals with disabilities to apply for this position. We believe in talent without barriers and provide an accessible and respectful environment for all.