Junin Customer Service - Customer Facing Job Listings

Customer Intelligence Coordinator - NOLA64288205259394120

Indeed

Customer Intelligence Coordinator - NOLA

Role Summary The Customer Intelligence Coordinator builds and maintains the platforms and capabilities that enable Pfizer Business to connect digitally with our external markets and effectively engage and collaborate across teams internally. This includes all business intelligence, digital, platforms, services and experiences in service of our customers. We build advanced technology solutions at a global scale that positively impact Pfizer business performance. Customer Intelligence for the commercial organization, including market performance outcome reporting, solutions and executive analytics. This role will work closely with business stakeholders within Pfizer and support efforts to standardize and centralize commercial analytics and reporting ecosystems and help implement industry’s best practices in performance analytics and insights generation processes. Role responsibilities* Apply strong pharmaceutical industry knowledge and comprehensive understanding of business processes to deliver reporting solutions. * Lead the identification of data and insight needs, design and develop solutions utilizing Business Intelligence tools and frameworks that deliver exceptional user experiences. * Effectively collaborate with cross\-teams and external partners to ensure the successful delivery of complex data, information and digital solutions. * Ensure projects are implemented using iterative, agile framework from initiation to implementation and compliant with Pfizer’s processes and methodologies. * Stay up to date with latest industry trends and technologies to ensure our in\-house solutions remain cutting edge. Basic Qualifications* Bachelor’s degree in quantitative discipline such as computer science, engineering or related field. * 3\+ years of customers support experience, preferably in pharmaceutical industry. * Experience with business intelligence, analytics, reporting, and data transformation. * Project Management Skills: Overseeing complex, cross\-functional projects, ensuring delivery on time and within budget. * Technical Strategy: Demonstrated analytical capabilities and critical thinking skills and ability to identify new issues, trends, and opportunities from data. * Good knowledge of data quality, governance, and data cataloging best practices. * Communication: Strong written and verbal communication skills. Work Location Assignment: Hybrid EEO (Equal Employment Opportunity) \& Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability. Marketing and Market Research

Ac. 153 #9325, Bogotá, Colombia

Negotiable Salary

Chatbot/Conversational AI Developer64146193511042121

Indeed

Chatbot/Conversational AI Developer

**Chatbot/Conversational AI Developer** We are looking for a motivated and goal\-oriented Chatbot/Conversational AI Developer to join our team. Develops intelligent virtual assistants and chatbots that can hold natural conversations, understand user intent, and provide accurate responses using NLP and LLMs. Implements omnichannel solutions for customer service, internal support, and sales. ### **Key Responsibilities:** Design and develop chatbots using platforms such as Dialogflow, Rasa, Azure Bot Service Implement LLM\-based conversational agents (GPT, Claude, etc.) Train NLU models (Natural Language Understanding) Integrate chatbots with CRM, knowledge bases and APIs backend Implement sentiment analysis and emotion detection Develop voice bots and IVR systems Create analytics dashboards for conversational metrics Implement multi\-language support ### **Requirements:** Experience with Dialogflow, Microsoft Bot Framework, Amazon Lex, Rasa In\-depth knowledge of LangChain, LlamaIndex for LLM applications OpenAI API, Anthropic Claude, or models open\-source Experience with NLP libraries (spaCy, NLTK, Hugging Face Transformers) Experience with Python/Node.js and REST APIs y webhooks Vector databases (Pinecone, Weaviate) for RAG Speech\-to\-Text y Text\-to\-Speech APIs ### **Important** Applies to individuals located in Latin America 100% Remote Remuneration in dollars Stability and growth opportunities If you’re ready to **turn data into game\-changing insights,** we want to hear from you! Apply today.

Cl. 127b # 70D-4, Suba, Bogotá, D.C., Bogotá, Bogotá, D.C., Colombia

Negotiable Salary

Call Center Assistant - Usaquén63838715042817122

Indeed

Call Center Assistant - Usaquén

A leading company in the credit sector is looking for a Call Center Assistant with at least 1 year of experience in: * Portfolio recovery. * Customer loyalty. * Report presentation. * Excel handling. **Salary:** $1.900.000 **Contract:** Permanent. **Education:** Technologist or professional in administrative fields. If you meet the requirements, do not hesitate to apply and we will contact you as soon as possible. Atlas Outsourcing S.A.S Team Job type: Full-time, Permanent

Cl. 123a # 9C-20, Usaquén, Bogotá, D.C., Bogotá, Bogotá, D.C., Colombia

COP 1,900,000/year

Indeed

Key Account Manager

embecta is a global diabetes care company that is leveraging its 100\-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe. For more information, visit embecta.com or follow our social channels on LinkedIn, Facebook, Instagram and X. Why join us? A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our employees can fulfill their life’s purpose through the work that they do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth\-centered, and rewarding culture. Our Total Rewards program – which includes competitive pay, benefits, continuous learning, recognition, career growth and life balance components – is designed to support the varying needs of our diverse and global employees. The Key Account Manager will coordinate and execute the business strategy by identifying opportunities, engaging the Distributor in Colombia, Perú and Ecuador and customers assigned to promoting product distribution, sell\-out, placement and securing the activities are being executed through the Distributor. This role plays a crucial part in expanding our brand and driving revenue. Position includes collaborating with regional teams, supporting sales pitches \& tenders, while securing product availability and placement in the designated customers. Please send all resumes in English This position is responsible for promoting and enhancing product turnover in Colombia and Peru through the execution and monitoring of the Joint Business Marketing \& Commercial Annual Plan. This role will be responsible for maintaining continuous and stretch communication with the designated customers, securing product availability and adequate inventory levels. Coordinate along with the Regional Management a correct execution of the Sales Fundamentals for the portfolio (Product Assortment, Marketing Positioning, Distribution \& Commercial Strategies) Monitors business performance with regular data analysis reports of the sell\-through and sell\-out of key customers to propose appropriate commercial plans. Ensures effective coordination of activities, compliance with quality and customer service standards, establishing solid relationships with customers. Will be the focal point to provide and assist customers and support their sales process.*Customer Development and Management** Establish solid relationships with customers and key stakeholders to provide proactive and ongoing support. * Provide training about products and services promoted, ensuring that they are up to date and have the necessary knowledge to adequately commercialize our brand. * Participate in the periodic performance analysis of customers’ Business Review to propose plans to improve their performance and achieve established Joint objectives. *New Business Opportunities:** Identify new Business opportunities and trends in the sector. * Share market trends and insights while collaborating with the Distributors team to provide relevant information for the development of effective lead generation and promotion strategies for products and services. *Support and Internal Coordination:** Collaborate closely with customer teams, to guarantee fluid communication and effective coordination of activities. * Provide technical and commercial support to customers, ensuring that they have access to the resources and information needed to resolve customer queries and close successful sales. * Travel up to 30%. *Basic Qualifications:** University Degree or Administration Degree is needed. * 5\+ Years of Experience in Sales / Business Development Role with solid knowledge of the local Retail Market and Government Sales and the ability to identify commercial opportunities and challenges. * Prior experience in business development or commercial roles in the Healthcare Industry. * Must be at intermediate level with excel. * Language level: English Advanced Intermediate Level. * Management of IT tools: Excel, PowerPoint, Word, intermediate level and Outlook. Preferred Qualifications:* Exceptional communication and presentation skills, with the ability to transmit knowledge and motivate the sales team. * Results\-oriented, with skills to establish goals, measure performance and take corrective actions. * Excellent teamwork skills and ability to establish solid relationships with the distributor and other internal teams. * High autonomy and ability to work independently and organized. embecta is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Cundinamarca, Colombia

Negotiable Salary