Help Desk Coordinator - (ITIL Certified)

Description

Position Summary: We are seeking a Help Desk Coordinator with experience in technical service management, personnel and reporting management, and strong skills in IT support and customer service. Key Highlights: 1. Coordination of help desk services and technical staff 2. ITSM tool management and KPI compliance 3. Extensive knowledge in administration of Windows and iOS solutions Microhome is currently seeking a Help Desk Coordinator. Required Profile Education: Professional degree in Systems Engineering or related fields. ITIL certification. Experience: Minimum 3 years coordinating help desk services, managing technical personnel, creating shift schedules, preparing reports in Power BI, managing ITSM tools, and ensuring KPI and SLA compliance. Specific Knowledge: ITIL V4 Foundation, risk and process management, best practices in customer service. Administration of Windows Enterprise/Professional and iOS solutions. Management of platforms such as G-Suite, Office 365, GSS, Office productivity tools, Active Directory, and general licensing (Microsoft, Autodesk, Corel Draw, Surpac, etc.). Proficiency in remote access tools. Case tracking, technical documentation, coordination of maintenance activities, training sessions, and periodic reporting. Key Competencies: Achievement orientation and attention to detail. Teamwork and internal/external customer service. Organizational ability, responsiveness to contingencies, and management of technological inventories. Adaptability to corporate protocols, processes, and documentation. Employment Conditions: Salary: $3,000,000. Contract Type: Indefinite-term contract. Work Schedule: Full-time. Working Hours: Monday to Saturday on rotating shifts. Full availability. -Requirements- Minimum Education: University / Professional Degree 3 years of experience Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, help, assistance