Support Engineer - Systems, Telecommunications, or Electronics Engineer

Description

Job Summary: Provide N2 and N3 technical support and assist in the operation of technological solutions related to infrastructure, communications, and information security. Key Highlights: 1. N2 and N3 Technical Support 2. Support for technological solutions in infrastructure and security 3. Aligned with service best practices and information protection Provide N2 and N3 technical support to users and assist in the operation of technological solutions related to infrastructure, communications, and information security, ensuring timely, courteous, and service-best-practice-aligned support, as well as adherence to information protection and business continuity principles. **Profile Professional with a degree in Systems Engineering, Telecommunications Engineering, or a related field, with 2 years of experience in on-site ATC roles, cybersecurity, information security, and infrastructure. **Required Essential Knowledge: Networking fundamentals (TCP/IP, DNS, DHCP, WiFi) End-user technical support (hardware and software) Windows operating systems Helpdesk or ticketing tools Basic information security best practices ATC User-oriented service mindset Active Directory and user management Corporate firewalls, VPNs, or antivirus solutions Basic concepts of ISO 27001 or security incident management Basic knowledge of ISO 9001. -Requirements- Minimum Education: University Degree / Professional Program 2 years of experience Skills: Cybersecurity, Infrastructure, Operating Systems, Technical Support, Technological Solutions Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, system, electronic