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Job Summary: We are seeking a Technical Specialist in API Support and Services to advise, configure services, and resolve incidents, ensuring clear and high-quality technological integration for our customers. Key Highlights: 1. Role with direct customer interaction and specialized technical support. 2. Opportunities for professional growth and development within a leading company. 3. Job stability with an indefinite-term employment contract. **Are you a junior developer or technician with knowledge of APIs and interested in direct customer engagement? This role is for you.** At **Hablame**, we are looking for a **Technical Specialist in API Support and Services** who combines technical skills with customer orientation to provide expert advisory, configure services, resolve incidents, and support our customers’ technological integration process. Support customers throughout the integration and adoption of our technological services by delivering specialized technical support, resolving incidents related to our APIs, and ensuring a clear, seamless, and high-quality service experience. **Main Responsibilities:** * Provide technical advisory to customers regarding our services and their integrations. * Collect specific technical requirements and validate implementation feasibility. * Execute the activation, configuration, and technical validation process for contracted services. * Receive, document, and resolve incidents related to our APIs. * Support customers during testing to ensure functionality and technical compatibility. * Provide assistance via multiple channels (email, chat, phone, video call). * Assign and manage tickets according to procedure. * Identify anomalous behavior and collaborate in fraud prevention. * Verify and ensure the upload of technical and contractual documentation into Sophia. * Generate reports, technical feedback, and suggestions for continuous improvement. * Collaborate closely with development, infrastructure, sales, and support teams. * Ensure compliance with industry regulations and internal policies. * Carry out tasks assigned by the technical lead or department director. **Requirements:** * Technical or technological education, or currently pursuing a degree in Systems Engineering, Electronics, Telecommunications, or related fields. * **Basic/intermediate knowledge of REST APIs, JSON, and authentication (API keys, tokens).** * Familiarity with testing tools such as Postman and log analysis. * Ability to interpret technical documentation and communicate solutions effectively. * Prior experience in technical support or customer service is a plus. * Teamwork skills, problem-solving ability, and assertive communication. * Basic proficiency in tools such as CRMs, ticketing systems, and databases is desirable. **We Offer:** * Opportunities for professional growth and development within a sector-leading company. * Base Salary + Commissions * Job stability with an indefinite-term employment contract directly with the company. Employment Type: Full-time Experience: * Business Management: 1 year (Preferred) Work Location: On-site
