ERP Functional Support Analyst - 100% On-site

Description

Job Summary: We are seeking Functional Support Analysts with a desire for professional growth to provide technical support, diagnose and resolve incidents, and collaborate with the development team. Key Highlights: 1. ERP system technical support and incident resolution. 2. Collaboration with development teams for continuous system improvement. 3. Customer training on software functionalities. An enterprise information systems development company is looking to hire FUNCTIONAL SUPPORT ANALYSTS who aspire to grow professionally. **100% on-site work.** **Job Responsibilities:** * Provide technical support to our customers via chat, email, and/or remote access. * Diagnose and resolve technical incidents related to our ERP system. * Document support cases and implemented solutions. * Collaborate with the development team to identify and report system bugs. * Train customers on software functionality usage. **What We Are Looking For:** * Technician or graduate in Systems Engineering, Software Development, Public Accounting, Business Administration, Industrial Engineering, or related fields. * Minimum one (1) year of experience providing user support or customer service in software companies. * Knowledge of administrative and accounting processes. * ERP system usage or support experience is desirable. * Proficiency in office productivity tools. * Excellent oral and written communication skills. * Teamwork ability and customer orientation. Working hours: Monday to Friday, 8:00 a.m. to 5:15 p.m. **100% on-site work.** **We Offer:** · Salary: $1800000+ transportation allowance. · Indefinite-term employment contract. · Bonuses for goal achievement. · Promotion opportunities. · Pleasant working environment. Employment type: Full-time, Indefinite Salary: $1.800.000 per month Employment type: Full-time, Indefinite Work location: On-site position