Junior Support Technician

Description

Job Summary: We are seeking a Junior Support Analyst to ensure technological stability across our restaurants by providing comprehensive support and guaranteeing the proper operation of systems and equipment. Key Highlights: 1. Comprehensive technical support for systems and equipment in restaurants. 2. Installation, configuration, and maintenance of hardware and software. 3. User training and collaboration in system integration. At Elemento 4K, a gastronomic group behind renowned brands such as La Lucha Sanguchería Criolla, KO Asian Kitchen, Osaka, and Dondoh Parrilla Japonesa, we continue to grow and are looking to add a Junior Support Analyst to our team — a key role in ensuring technological stability and continuity across our restaurants. If you are passionate about technology and technical support, and wish to join a solid, dynamic, and continuously expanding company, this opportunity is for you! Your purpose in this role: To provide comprehensive technical support to operations, ensuring the proper functioning of systems, technological equipment, and platforms used in point-of-sale locations and administrative areas. Your main challenges: Install, configure, and maintain hardware (servers, computers, and peripherals). Implement and configure software (operating systems and applications). Identify and diagnose issues in hardware, software, and networks. Provide effective and timely solutions to technical incidents. Configure and support POS systems and restaurant management software. Perform scheduled preventive maintenance. Apply updates, security patches, and perform backups. Configure and maintain computer networks, ensuring connectivity and performance. Implement security measures (firewalls and protection systems). Provide technical assistance to users and train them on the proper use of technological tools. Collaborate with other departments to ensure correct system integration. Requirements: Technical or Technologist degree in Systems Engineering. Minimum 1 year of experience as a Systems Technician, including hands-on experience with restaurant POS systems. Knowledge of POS systems and gastronomic management software. Intermediate proficiency in Microsoft Office tools (Excel, Word, PowerPoint). Intermediate proficiency in digital tools (email, Google Drive, and communication tools). Analytical ability, service orientation, and effective problem-solving skills. What We Offer: Job stability in a growing company Collaborative work environment Indefinite-term employment contract Minimum Monthly Legal Wage (SMLV) + Statutory Benefits + Bonus + Food Benefits Apply now and become part of the Elemento 4K family. -Requirements- Minimum education: University / Technical program 2 years of experience Knowledge: Achievement orientation Keywords: technologist, technician, tech, technician, technology, tecnología, technologist, jr, junior, support, support, soporte