Description
Position Summary:
Providing customer support and resolving technical issues, activating equipment, and coordinating services for customers in the United States, including back-office support.
Key Highlights:
1. Customer service and resolution of inquiries, complaints, and suggestions (PQR) in the United States
2. Technical support and activation of internet/video equipment
3. Scheduling of technical appointments and back-office support
1\. Handling customer inquiries, complaints, and suggestions (PQR) in the United States.
2\. Resolving technical and connectivity issues for customers.
3\. Activating internet and video equipment.
4\. Uploading information reports to the system.
5\. First- and second-level escalations.
6\. Meeting established KPIs.
7\. Coordinating technical appointments in the United States.
8\. Back-office support