Job Summary: We are seeking a Monitoring Analyst to supervise and analyze the performance of our systems and operations, ensuring continuous operation of technology platforms. Key Highlights: 1. Crucial role in continuous monitoring of technology platforms. 2. Collaboration in continuous improvement of monitoring processes. 3. Development and training plan. Job Description **Role:** * Monitoring Analyst **Requirements:** **Education Level:** * Education: Technical or Technological degree in Systems, Systems Engineering, Telecommunications, or related fields. * Experience: Six (6) months or more in roles related to **Infrastructure Monitoring, Technical Support, or Incident Management.** **Knowledge and Skills:** * **Intermediate Linux.** * **Basic SQL.** * **Monitoring tools (Zabbix, Grafana, SIEM, etc.).** * **Infrastructure tools (PuTTY, WinSCP, SQLDeveloper, Dbeaver, SSH connection via key).** * **ITIL (incidents, problems, SLA).** * **Basic infrastructure (Windows and Linux servers, networks, VPN, databases, OCI, AWS).** * **Ticketing systems (FreshDesk, ServiceNow, OTHERS or similar).** **Special Requirements:** * **Availability to work rotating shifts and on weekends as required.** * **Ability to handle confidential and sensitive information with discretion.** * **This position requires a candidate with strong work ethics, capable of thriving in a dynamic and continuously evolving environment.** * **The ability to work both collaboratively and independently is essential.** **Key Responsibilities:** * Continuously monitor the company’s technology platforms (Database Servers, Tomcat Servers, Apache Servers, batch processes, backups, service availability) using available monitoring tools to identify failures and outages. * Detect alerts and anomalies in platform operations (infrastructure, applications, databases, networks, etc.) and generate corresponding reports. * Immediately notify responsible teams. * Log incidents and alerts in ticketing systems, ensuring traceability, proper prioritization, and escalation. * Track resolution of reported incidents, verifying compliance with service level agreements (SLA). * Submit daily reports on monitored services, including availability metrics, recurring incidents, and response times. * Collaborate with Support and Infrastructure teams to continuously improve monitoring and incident response processes. * Participate in platform stability and continuity testing, reporting findings and improvement opportunities. * Comply with the company’s established security and quality guidelines and support internal and external audits related to platform availability. **What We Offer:** * Development and training plan. * Supplementary benefits plan. * Allowances (Education, Internet). **Working Conditions:** * Work Location: Chía – Cundinamarca. * Work Modality: Hybrid (90% remote – 10% on-site); our offices remain available for those who prefer to work on-site. * Contract Type: Indefinite-term contract. * Salary: To be agreed upon based on experience. We’re ready to welcome your talent! If you possess the required competencies and wish to join an innovative team making an impact, Apply Now! This vacancy is published via ticjob.co Apply Now Financial Systems Company | iCS, a Constellation Software company, is a global leader in collections automation with over 30 years of experience. Headquartered in Colombia, we deliver innovative technology solutions and operate across multiple Latin American countries. We serve clients across diverse sectors—including banking, finance, telecommunications, and retail—and are the region’s most comprehensive provider of collections solutions. We are looking for a Monitoring Analyst—a critical role in our organization responsible for supervising and analyzing the performance of our systems and operations. This professional collects, analyzes, and presents data to support informed decision-making by management. Their objective is to ensure efficiency and continuous improvement of our processes and systems. General Mission / Objective of the Role: Ensure continuous operation of the company’s technology platforms through constant monitoring, early incident identification, and timely notification to responsible teams—thereby guaranteeing service availability, stability, and quality for both internal and external customers. View all >