**Job Opening: Support Engineer** We are seeking a **Support Engineer** to join our development team and help us ensure the stability and evolution of our platforms and systems. This role combines technical support, quality assurance (QA), and documentation, with a mindset focused on continuous improvement. Responsibilities * Provide **technical support** for software platforms and systems (incident diagnosis, resolution, and follow-up). * Conduct **functional and regression testing** for new applications and enhancements. * Develop and maintain **technical documentation** (manuals, guides, procedures, release notes). * Draft **support reports**, failure analyses, and improvement recommendations. * Respond **reactively** to incidents and act **proactively** by proposing improvements and preventive measures. Candidate Profile * Degree in **Systems Engineering, Telecommunications, Electronics**, or related fields. * Experience in software technical support (ideally in web/service environments). * Strong judgment for **prioritization**, communication of progress, and collaboration with development teams. * Ability to document clearly and systematically. * Service-oriented attitude, responsibility, and solution-focused mindset. Preferred Qualifications * Basic knowledge of **QA**, ticket management, API/JSON, logs, databases, and networking. * Familiarity with agile methodologies (Scrum/Kanban). **Apply by submitting your resume** and a brief description of your experience in technical support and documentation. Employment Type: Full-time Work Location: Hybrid in 111311 Bogotá