**Be the next Customer Onboarding Specialist at Global66,** join us in improving the quality of life for individuals and businesses through technological financial products and services. We are a Tribe made up of more than 200 people from different nationalities, located across several countries (Chile, Argentina, Peru, and Colombia). We connect through a service that doesn't believe in borders, we have team awareness, we're passionate about what we do, and we celebrate every achievement as if our favorite team had won. We've set out to build Latin America's largest global financial services platform, and there's no better way to achieve this than with an outstanding team full of great talents who challenge themselves every day to generate the best ideas, break through the limits of the impossible, and take risks that will lead them to achieve results. ### **Your upcoming challenges** At **Global66**, we believe that customers are the starting point and the core of our business. For this reason, the main objective of the **Customer Onboarding Specialist at Global66** will be to provide personalized support to customers who fail to complete the automated registration flow on the platform, aiming to recover accounts and continuously improve approval rates. * Meet customer acquisition, conversion goals, and internal quality targets. * Timely manage requests for information from customers according to the conditions defined in the KYC policy for DNI verification. * Review and approve documentation verifying customer identity, according to those accepted by Global 81 SpA. * Control and monitor records rejected by our DNI verification providers. * Document and promptly communicate changes in internal Onboarding flows within CX. * Review and monitor internal channels regarding cases related to DNI validation. * Propose and implement continuous improvements in workflows and support materials for DNI review. * Create and standardize documents, emails, templates, and workflows. * Provide personalized attention to recover and activate accounts of rejected customers. ### **What are we looking for?** * Basic understanding of Law 19\.913 and 20\.393\. * Computer and software knowledge at user level. * Intermediate reading and writing skills in Portuguese. * Intermediate reading and writing skills in English. * Basic knowledge of workflow programs. ### **Benefits** We are a high-performance team, which means being here is being among the best. We are proud to represent Global66 and to be part of this tribe. We value diversity and only have room for those hungry for growth! Additional benefits include: * We offer 300 USD for continuous education * Monthly discount coupon for transfers via our app * Flexible dress code * Birthday free day * Global66 gives you your computer after 2 years And even more… you'll gain access to a state-of-the-art benefits app, * Virtual Fitness * Telemedicine * Nutritionist * Psychological Support * Meditation App