* Answer and manage incoming customer calls, providing the information they need in a clear and friendly manner. * Resolve inquiries and offer solutions related to our automotive diagnostic services and other processes. * Manage and schedule appointments for vehicle inspections and diagnostics. * Accurately record all relevant call information in our system. * Follow up on open cases, ensuring each customer is satisfied with the service received. * Maintain a positive and professional attitude during all customer interactions. * Collaborate as a team to improve our processes and ensure the best possible experience for our users. **Requirements**: * Strong verbal and written communication skills. * Proactive attitude, patience, and customer orientation. * Previous experience in call center or customer service. * Availability to work **full-time** (8 hours daily). **We Offer**: * **Salary**: (Current legal minimum wage). * **Legal Benefits**: Social security, severance pay, bonuses, vacation, and all statutory benefits. * **Work Schedule**: **Full-time** 8-hour daily shifts. * Dynamic and team-oriented work environment. * Opportunities for growth and development within the company. Job type: Full-time Job type: Full-time