**About Canals** ================ Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe. We’re a 70\-person team (\~45 in engineering), located across North and South America. **The Role** ============ We’re hiring a Solutions Engineer, helping distributors implement, integrate, and scale successfully on Canals. You’ll play a key role in onboarding new customers, ensuring their systems connect smoothly with our platform, and serving as a technical partner to Customer Success Managers post\-launch. This is a highly cross\-functional role — part technical problem\-solver, part educator, part process builder. You’ll work directly with customers to translate business needs into configuration and integration solutions, while also serving as a go\-to product expert for our internal teams. If you love APIs, databases, and the challenge of helping non\-technical users unlock powerful tools, this role is for you. **What You’ll Do** ================== * Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly. * Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non\-technical stakeholders. * Investigate and resolve integration and data issues using APIs, SQL, and platform logs. * Collaborate closely with Engineering to debug, escalate, and document technical issues. * Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations. * Provide light support coverage via email or chat for technical troubleshooting. * Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements. **What You'll Bring** ===================== * Strong understanding of APIs and how they work * Comfortable with SQL and basic database configurations * Excellent communication skills and ability to explain technical concepts to non\-technical users * Experience in a customer\-facing technical or implementation role * Highly organized and collaborative; thrives in a cross\-functional environment **Bonus Points** ================ * You’ve worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them. * You have experience supporting enterprise customers with complex technical environments and multiple stakeholders. * You’ve worked directly with APIs (testing endpoints, building integrations, or connecting systems). * You have project management experience — managing timelines and deliverables across multiple customers. * You’ve worked in early\-stage startups and helped define technical processes from scratch. * You have experience supporting non\-technical customers in complex operational industries (e.g., distribution, logistics, manufacturing). **Why Join Canals** =================== * **We're profitable:** stability without the chaos of venture pivots. * **Real\-world impact:** your work improves global supply chains, saving customers time and reducing waste. * **Strong engineering culture:** we invest in quality and documentation to keep moving fast sustainably. * **Culture of ownership:** moving fast while putting quality first * **Remote\-first, flexible work environment** across North and South America. * **Stellar product\-market fit** with tons of customer love * **All star team** with diverse backgrounds to collaborate with and learn from *Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.*