Job Summary: We are looking for a proactive and technology-passionate Help Desk Assistant to deliver concrete solutions and customer support within an innovative and growing company. Key Highlights: 1. Be part of a team that turns ideas into concrete solutions. 2. Real opportunities for professional growth and development. 3. Excellent work environment with a collaborative culture and continuous training. Do you want to advance your career in an innovative and growing company across Latin America? REDINET is the ideal place if you are proactive, passionate about customer service, and enjoy technology. Be part of a team that turns ideas into concrete solutions. VACANCY: HELP DESK ASSISTANT Location: Itagüí, Antioquia – On-site Schedule: - Monday to Thursday: 9:00 a.m. – 7:00 p.m. - Friday: 9:00 a.m. – 6:00 p.m. Employment Type: Direct employment with the company (project-based or task-based) Base Salary: $2,000,000 COP (net) + Non-statutory bonus. Disclosed during interview. About REDINET We are a company in constant expansion, dedicated to delivering technological solutions to organizations across Latin America. Innovation, service, and the application of technology as a driver for the growth of our strategic partners inspire everything we do. Your Mission You will be responsible for handling tickets submitted by customers and internal staff. Continuously monitor and track tickets. Provide timely and prompt responses to requests via various customer support channels. Update the ticket portal based on addressed and resolved requests. Generate reports. Take certification exams to update and acquire knowledge alongside technical skills. Handle and monitor incidents during assigned on-call shifts. What We Look for in You - Graduate Technologist or undergraduate Engineer with a consulting-oriented focus. - Knowledge of technological solutions. - Proficiency in Microsoft 365 tools. Key Skills - Effective communication: clearly convey ideas. - Analysis and problem-solving: assess situations and propose practical solutions. - Negotiation: reach agreements beneficial to both the customer and the company. - Emotional intelligence: manage emotions and foster healthy relationships. - Proactive attitude: autonomy, initiative, and willingness for continuous learning. What We Offer - Direct employment contract with all statutory benefits from day one. - Continuous training. - Excellent work environment with a collaborative culture. - Real opportunities for professional growth and development within an expanding company.-Requirements- Minimum Education: University / Technological Degree 1 year of experience Knowledge: Helpdesk management, Helpdesk support, Infrastructure support Keywords: assistant, helper, aide, auxiliary, assistant, helper, aide, help, assistance, counter, desk, exhibitor, display