**Company Description:** The Employment Service operated by Comfama is the platform that connects people with companies offering job opportunities and seeking to attract talent that contributes to their growth and consolidation. The vacancies published by Comfama Employment Service correspond to employment opportunities offered by companies in various sectors, located in Medellín and Antioquia. If you are interested in reviewing vacancies to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option "Work with Us". **Job Functions:** An important allied company requires for its technical team a technician, technologist, or professional in electronics, computer science, mechatronics, systems, or related fields, with at least 1 year of experience in customer support and basic knowledge of databases. **Job Mission:** Provide level 1 support by delivering excellent customer service, managing incidents through defined tools and applications to ensure effective solutions and contribute to meeting established service level agreements. **Specific Responsibilities:** * Receive and manage cases reported by users through the incident management platform. * Classify incidents to determine whether solutions are internal or require escalation. * Monitor escalated incidents until resolution. * Provide initial information and solutions to users with a service-oriented approach. * Ensure compliance with IT security policies and protection of IT assets. **Knowledge:** * Basic database handling. * Experience in customer support in Help Desk or Contact Center. **Competencies:** * Teamwork. * Assertive communication. * Customer service orientation. * Responsibility. **Salary:** Monthly salary range from $1,500,000 to $1,800,000 + transportation allowance + social benefits. **Working Hours:** Monday to Friday, 7:30 a.m. to 5:30 p.m. **Contract Type:** Permanent. **Work Location:** La Estrella. **Requirements:** Technician, technologist, or professional in electronics, computer science, mechatronics, systems, or related fields. 1 year of experience in customer support, basic knowledge of databases. **Offer Conditions:** **Net monthly salary:** 1500000