**The Customer Success / Account Management Enablement Manager** is crucial in supporting Tipalti's customer\-facing teams to drive long\-term growth and customer satisfaction. This role includes onboarding new Customer Success Managers (CSMs) and Account Managers (AMs), ongoing training for existing team members, targeted skills development, and creating and managing a playbook and other enablement content tailored to the CSM and AM teams. You are results\-driven, focusing on building relationships, solving problems, and creating solutions that empower CSMs and AMs to succeed. You thrive developing, organizing, and delivering training content in various formats, including virtual, eLearning, and in\-person sessions. **Why join Tipalti?** Tipalti is one of the world's fastest\-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well\-funded, late\-stage start\-up backed by high\-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8\.3 billion. With total funding of just over $550 million, and with more than 5000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi. **In this role, you will be responsible for:** * Provide enablement support to CSMs and AMs, integrating training and support into their daily workflows. * Understand the diverse needs of the CSM and AM teams, developing tailored training and educational materials to help them accelerate value for customers and drive revenue growth. * Design and update training content, ensuring it meets the team's evolving needs and integrates information from various sources. * Continuously improve and refine enablement processes to maximize team success and efficiency. * Align enablement initiatives with key internal and external events to ensure relevance and impact. * Collaborate with the broader Enablement team to develop a playbook, methodologies, processes, and best practices to streamline and improve outcomes for the CSM and AM teams. * Establish ongoing and effective communication with CSMs, AMs, and management to ensure alignment and continued growth. * Develop and implement a learning plan specifically for CSMs with booking targets, ensuring they have the skills and tools to meet these goals. * Other duties as assigned. **About you** * **Extensive enablement experience**, specifically within customer success or account management teams. * **Proven experience as a quota\-carrying Customer Success Manager or Account Manager** in a SaaS and/or consumption\-based selling environment. * Experience in coaching, training, and enablement for a software company's customer success and account management teams. * Proven ability to translate complex concepts and business value into explicit, actionable training content that resonates with CSMs and AMs. * Strong coaching skills with a focus on driving measurable results and improvement. * Excellent written and verbal communication skills, with the ability to create and deliver high\-impact content. * Ability to initiate and build relationships with team members and stakeholders in an approachable and supportive manner. * Adaptable to changing priorities, high demands, and the fast\-paced nature of a rapidly growing company. * Familiarity with tools used by CSMs and AMs, such as Salesforce (SFDC), Gainsight, Power BI, Dealhub, Outreach, Clari, ZoomInfo, Confluence, and Chorus. * Experience developing annual enablement strategies and training calendars for high\-growth customer success and account management teams. * Knowledge of learning methodologies and best practices for training and development. * Previous accounting or finance experience is a plus, but not required. Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS"). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. **Our Mission** Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI\-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high\-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" \- a mission to which we are constantly committed. **Accommodations** Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. **Privacy** We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice \| Tipalti **www.tipalti.com/privacy/job\-candidate\-privacy\-notice/**