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Job Summary: Process alarm signals, provide high-quality telephone customer service, collaborate in information campaigns, and maintain the database, using equipment appropriately. Key Highlights: 1. Providing high-quality telephone customer service. 2. Collaborating in campaigns to maintain the database. 3. Using equipment and operational documentation appropriately. 1. Correctly process alarm signals, verification signals, and signals requiring no response, in accordance with established procedures and instructions. 2. Provide the highest-quality advisory and telephone customer service to all our customers, recognizing that they are our top priority and therefore deserve the best possible service and solutions to their issues. 3. Collaborate in implementing campaigns launched by the Operations Manager to correct information, locate untraceable customers, and maintain our customer database. 4. Appropriately use documentation, communication tools, equipment, and accessories essential for sustaining operations, as well as properly and professionally wear issued items.
