IT Support Technician

Description

Job Summary: We are seeking IT Support Technicians to deliver exceptional service to corporate users, handling equipment preparation, maintenance, and incident management. Key Highlights: 1. Technical support for corporate users and senior management 2. Management of requests and incidents via ISTM tool 3. Preventive/corrective maintenance and equipment preparation **PLEASE APPLY THROUGH THE FOLLOWING LINK: https://avalorachile.buk.cl/s/vLBDsVC7bDmkS3XZ** Avalora Chile Spa is seeking **two IT Support Technicians**, one located in **Mexico City** and the other in **Bogotá, Colombia**. Both will perform technical support tasks, consistently delivering added value when serving corporate and senior management users. The roles will be performed on-site. **Profile**: Academic background relevant to the position. (Technical Support / Telecommunications Technician / IT Technician) **Responsibilities:** * Preparation of software/hardware computing equipment for users * Preventive and/or corrective maintenance of computing equipment. * Management of requests/incidents via ISTM tool for the client. * Ensuring compliance with SLAs established under contract. * Maintenance of the client's ITAM inventory * Supporting infrastructure team activities (SW/HD/structured cabling) * Providing on-site and/or remote support to users within the scope defined by contract. **Requirements**: * Minimum one year of experience preferred * Experience in request/incident management * Proactivity and willingness to learn. * Flexibility to adhere to predefined procedures * Communication skills * Teamwork skills. * Customer orientation. * Soft skills. **Knowledge**: * Preparation/Configuration of computing equipment * Support for Microsoft OS, Office365, and/or company-specific corporate tools * SW, HD, and structured cabling at telecommunications level * ITSM ticket management tool * Incident/Request Management (ITSM) * Inventory Control (ITAM) **PLEASE APPLY THROUGH THE FOLLOWING LINK: https://avalorachile.buk.cl/s/vLBDsVC7bDmkS3XZ** Application Question(s): * Are you available to work as a freelancer? * Are you available to work on-site in Bogotá? * What are your salary expectations? Work Location: On-site employment