Customer Service Representative

Description

Job Summary: We are seeking Customer Service Representatives to handle inquiries, complaints, and process requests, ensuring full case tracking and SLA compliance. Key Highlights: 1. Customer inquiry and complaint management. 2. Solution-oriented and customer-focused profile. 3. End-to-end case tracking. At Arbusta, we are looking for people for the role of Customer Service Representative  Bogotá - Hybrid work model  Main Responsibilities: Handle and manage customer inquiries and complaints. Process refund requests. Analyze each case and validate conditions according to policies. Perform end-to-end case tracking, keeping the customer informed. Record and document cases in internal systems. Meet established SLAs. Requirements: Minimum 9 months of experience in customer service, support, or administrative tasks. Experience in complaint or return management (preferred). Strong written and verbal communication skills. Solution-oriented and customer-focused profile. Intermediate Excel proficiency. Residence in Bogotá (mandatory). Conditions: Hybrid work model: 2 days per week onsite at our client’s office, remainder remote. Shifts: Rotating — Conditions and schedules: Available shifts: Rotating shifts covering all 7 days of the week with the following availability: 6 a.m. to 12 p.m. | 12 p.m. to 6 p.m. | 2 p.m. to 8 p.m. | 4 p.m. to 10 p.m., with one day off per week (Saturday or Sunday). We look forward to your application! . -Requirements- Minimum education: Secondary School Diploma 1 year of experience