Call Center Trainer

Description

Job Summary: We are seeking an expert contact center trainer to train agents in health and wellness campaigns, designing training materials, supporting teams, and improving processes. Key Highlights: 1. You will directly impact patients' and users' experience. 2. You will be part of a team transforming healthcare experience. 3. Ongoing training and professional growth. Are you an expert contact center trainer looking to apply your experience to health and wellness campaigns? This opportunity is for you! Your Responsibilities: - Train agents in health campaigns and ensure they have all the tools necessary to deliver high-quality service. - Design and implement clear, effective training materials. - Support teams in measuring KPIs, NPS, and CSAT. - Participate in continuous process improvement and action plans. - Manage customer and patient case follow-up to ensure an excellent experience. What We Are Looking For: Minimum 2 years’ experience as a call center trainer Experience in contact centers / BPOs, including group training and performance management. Effective communication, leadership, and skills to work with KPIs. Availability to work in Bogotá. Schedule: Monday to Saturday, rotating shifts between 6:00 AM and 10:00 PM Salary: $1,996,900 + transportation allowance 249,095 + fixed non-statutory bonus $300,000 + all statutory benefits Contract Type: Indefinite-term contract, with job stability and growth assured. Benefits: - Direct employment contract with the company - Ongoing training and opportunities for professional growth - Work in a professional and motivating environment - Opportunity to directly impact patients' and users' experience Don’t miss the chance to join a team transforming healthcare experience in Bogotá!. -Requirements- Minimum education: University degree / Technological program 2 years of experience Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico