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Job Summary: We are seeking a results-oriented and service-focused professional to provide operational support to Puerto Rico from Colombia, managing policies and documentation in English and Spanish. Key Highlights: 1. Operational support to the Puerto Rico market from Colombia 2. Policy and documentation management in English and Spanish 3. Handling customer requests and internal/external coordination **Company:** ------------ Marsh **Description:** ---------------- We are seeking a results-oriented and service-focused professional to join our Operations team. This role will provide support to Puerto Rico from Colombia, managing policies and documentation in English and Spanish, ensuring operational efficiency, process compliance, and an excellent customer experience. **Your Responsibilities Will Include:** * Providing operational support to the Puerto Rico market from Colombia. * Managing policies and documentation in English and Spanish, ensuring accuracy and compliance. * Processing certificates, endorsements, and policy updates. * Handling customer requests related to changes, renewals, and adjustments to policies. * Managing insurance orders, requirements, and contingencies. * Keeping internal systems updated with current information. * Coordinating with internal and external teams to resolve operational issues. * Ensuring adherence to service level agreements and quality standards. * Supporting continuous improvement initiatives in operational processes. **What You’ll Need:** * Minimum of 1 year’s experience handling policies in the insurance sector. * Experience managing certificates, endorsements, and policy modifications. * Intermediate to advanced English proficiency (reading, writing, and communication). * Intermediate Excel skills (basic analysis, reporting, and tracking). * Knowledge of Property & Casualty insurance. * Experience handling customer requests and requirements. **What Sets You Apart:** * Positive attitude and strong service orientation. * High emotional intelligence and ability to handle complex situations. * Ease in working with multicultural teams. * Adaptability and flexibility in response to change. * High level of accountability and commitment. * Strong organizational and task-prioritization skills. * Excellent communication skills. **Why Join Our Team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and make an impact on colleagues, clients, and communities. * Our global scale enables us to offer diverse career opportunities, as well as benefits and rewards designed to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.**
