*MSAB is a global leader in digital forensic technology for mobile device examination and analysis. The MSAB vision is to empower every investigation with digital forensic solutions – for a safer world. A core value is to run an ethics\-driven company with innovation and results. The sole focus of MSAB is on delivering high quality digital forensic solutions to collect, review, analyze and manage data. MSAB is a trusted partner to Law Enforcement, Defence Forces, Government Agencies and Forensic Laboratories in democratic countries throughout the world enabling them to investigate crime, gather intelligence, investigate fraud and fight corruption.* **MSAB** offers the inspiring opportunity to contribute to our growth plans in Western United States. Your overall task is to ensure that our customers derive maximum value from our products and services in digital forensics. As a bonus you will contribute to create a safer world. **Your mission** As our Customer Success Manager USA you will support customer satisfaction, retention and growth across the United States within the state and local government segment. You will do this by focusing on making our customers successful through proactive engagement, renewal management, creating smooth customer\-onboarding and by collaborating close with our Area Sales Managers. The role includes for example: * \- Collaboration with Sales Managers and Clients * \- Creating smooth onboarding processes * \- Translating technology topics * \- CRM updates and data related tasks * \- Documentation and follow up Preferred location for this position is the western region in USA or adjacent locations. You will be a key factor for our growth plans in the region, and we look forward to hearing your story on how you create customer satisfaction, smooth onboarding process, your strong relationship building skills and ability to learn technical concepts. If you have technical experience and expertise from mobile phones, it is a great plus. We believe you have three years of experience from customer\-oriented positions, are used at working independently having a proactive approach and feel comfortable reaching out to customers by phone when needed. Being strong in building relations and communication skills with ability to translate technical topics into business value for our customers is a greatly desired trait in this job. This position requires a strong technical interest, a proactive approach and that you enjoy collaboration with colleagues and clients taking advantage from your ability to influence on several levels. If you have a clear understanding of a Customer Success Manager´s contribution to revenue growth and the drive to make it happen \- then we want to have a talk with you. There is much more to say about our growth plans, strategy, company culture, our values and how we create a safer world. But we save that to the interview. Welcome to apply now! For more information about MSAB, please visit: http://www.msab.com ### **What we can offer** Create a safer world with us! As one of the world’s leading digital forensics companies, MSAB leads the way in pioneering advancements that contribute to making our world safer. Your work at MSAB will bridge the gap between technology and justice. You will be inspired to go beyond your comfort zone, and you will deal with challenging and meaningful projects. When you join us, you become part of a global team that aspires to create a safer digital future, one breakthrough at a time. We can offer you an exciting work environment, where we value being innovative, acting ethically and delivering results in everything we do while our customers' needs are at the center. We are proud to be a fast\-growing international company with more than 20\+ nationalities, and we work with things that really make a difference. Every day at MSAB is an opportunity to redefine the future of digital forensics. ### **Are you up for the challenge?**