Summary: This role provides technical support to field personnel, diagnosing and troubleshooting systems, escalating issues, and potentially assisting with customer installation and training for highly technical products. Highlights: 1. Provide technical support for diagnosing, troubleshooting, and repairing systems 2. Interact frequently with peers and customers to gain cooperation 3. Report design, reliability, and maintenance problems to engineering Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers \- amazing companies that help feed the world, provide life\-saving medicine on a global scale, and focus on clean water and green mobility \- our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. Respond to situations where first\-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Report design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated innature Reporting to the Supervisor / Project Manager, Managed Services. **JOB COMPLEXITY** Work on issues of moderate scope where analysis of situations or data requires a review of relevant factors. Exercise judgment within defined procedures to determine appropriate action. **SUPERVISION** Normally receive general instructions on routine work, detailed instructions on new projects. **SCOPE** Receive assignments in the form of goals with goals and the process by which to meet goals. **INTERACTION** Frequently interact with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities. Build productive internal/external working relationships. **Essential Qualifications:** * Experience with multiple types of server and storage hardware, Discrete servers, Blade servers, Storage Area Networks, Experience with Active Directory tools and utilities and VMWare management console. * Understanding of EMC SAN Storage hardware, Familiarity with network and san switching technologies, Excellent trouble shooting skills * Good English reading, writing and verbal communication skills **Main Requirements** : * Bachelor's degree in Computer Science, Management Information Systems or related areas * Minimum of 2\+ years of experience in IT or customer support **ESSENTIAL FUNCTIONS:** * Active Directory Architecture * Microsoft clustering * Performance monitoring techniques on server software and hardware * Work remotely on server hardware and software issues * VMWare What we offer: * Comprehensive mindfulness programs with a premium membership to Calm * Volunteer Paid Time off available after 6 months of employment for eligible employees * Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. * Employee Assistance Program * Personalized wellbeing programs through our OnTrack program * On\-demand digital course library for professional development. We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization. \#LI\-EV1 \#LI\-remote