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Job Summary: This position handles collection responsibilities, improving cash flow and minimizing delinquencies through account management and customer interaction. Key Highlights: 1. Improves cash flow and minimizes delinquencies. 2. Provides excellent customer service and resolves complex issues. 3. Maintains extensive contact with customers and internal departments. **Before applying, please select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work alongside talented teams that help you grow every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing days sales outstanding, and limiting exposure to bad debt. This position manages customer import billing inquiries and responses. He/She maintains extensive contact with customers, external agencies, and internal departments regarding issues affecting payment. This position must possess knowledge of multiple products, services, or business units. **Responsibilities:** * Provides excellent customer service. * Responds to customer inquiries within the required service level agreement. * Identifies, prioritizes, and resolves complex issues delaying payment. * Develops, creates, and analyzes collection and accounts receivable reports. * Updates customer and other stakeholder information using various software programs. * Monitors and maintains assigned customer accounts. * Submits recommendations to write off account balances. **Requirements:** * Bachelor’s degree or international equivalent — Preferred * Bachelor’s degree or international equivalent in Business or related field — Preferred * Proficiency in Microsoft Office products * Prior collections experience * Strong organizational and prioritization skills * Basic negotiation skills * Experience handling objections and securing commitments — Preferred * Conversational English — Required **Note:** * Grade: 8 * On-site (located in the Metropolitan Area of Medellín) **Employee Type:** Internship UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.
