Help Desk Analyst L2

Description

Job Summary: We are seeking a second-level technical support professional to assist end users, resolve software and hardware issues, and collaborate with IT teams for effective resolution. Key Highlights: 1. Provide second-level technical support to end users. 2. Resolve software and hardware issues, and manage systems. 3. Collaborate with IT teams and maintain up-to-date technical knowledge. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Duties** * Provide second-level technical support to end users via Teams, email, or in person. * Troubleshoot and resolve software issues, including desktops, laptops, printers, and mobile devices. * Assist with system updates and installations, including software updates and patches. * Document and track all support requests and resolutions in the ticketing system. * Escalate complex issues to appropriate IT teams or vendors for further investigation and resolution. * Collaborate with other IT teams to ensure timely and effective problem resolution. * Provide training and guidance to end users on basic technical topics and best practices. * Stay current with emerging technology trends and advancements to deliver up-to-date support to end users. * Participate in on-call rotation to provide support outside business hours as needed. **Requirements and Qualifications** * 2 years of experience in a help desk or technical support role. * Strong knowledge of Windows operating systems and Microsoft Office Suite. * Familiarity with software troubleshooting and fundamental networking concepts. * Excellent analytical and problem-solving skills. * Strong communication and customer service skills. * Ability to work independently and prioritize tasks in a fast-paced environment. * IT certifications (e.g., CompTIA A\+, Microsoft Certified Professional) are a plus. Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive thinker, committed to continuous learning, and innovation is in your DNA, then we’re the right fit for you. Come build a better future—with us!