Technical Assistant - Colombia

Description

Summary: The Technical Assistant supports dealer networks by providing expert diagnostic assistance, resolving complex vehicle issues, and ensuring repairs meet OEM standards. Highlights: 1. Supports dealer networks with complex vehicle diagnostics and repair activities 2. Works with advanced automotive technologies and influences service quality 3. Opportunity for broad field exposure and continuous improvement **Role Purpose** The Technical Assistant supports authorized dealer and service networks by providing expert diagnostic assistance, resolving complex vehicle issues, and ensuring repairs are completed in line with OEM standards. This field\-based role plays a key part in improving repair quality, reducing downtime, and enhancing customer satisfaction. **Key Accountabilities** * Support dealers with complex vehicle diagnostics and repair activities. * Conduct vehicle inspections, assessments, and troubleshooting. * Recommend and validate effective repair solutions. * Identify and escalate critical technical or safety\-related issues. * Provide on\-site technical assistance across assigned locations. * Support technicians in improving diagnostic accuracy and repair efficiency. * Collaborate with service teams to resolve escalated cases. * Communicate findings and recommendations to key stakeholders. * Maintain accurate records of technical activities and findings. * Prepare reports on recurring issues and field observations. * Escalate unresolved cases following established procedures. * Support continuous improvement through technical feedback and analysis. * Assist with the execution of technical service campaigns. * Ensure procedures are completed according to OEM requirements. * Monitor quality and compliance during field activities. * Report campaign risks, deviations, and technical concerns. * Follow all safety, quality, and technical standards. * Ensure proper use of tools, diagnostic equipment, and PPE. Promote safe working practices and report safety risks promptly. * **Candidate Profile** *Experience \& Capability* * Technical diploma or degree in Automotive Technology, Mechanics, Mechatronics, Engineering, or a related field. * Previous experience in automotive diagnostics, maintenance, or repair. * Experience supporting dealerships, service networks, OEMs, or workshops. Exposure to field service activities or technical campaigns is a plus. * *Technical Strength* * Strong knowledge of automotive mechanical, electrical, and electronic systems. * Experience with vehicle diagnostic tools and troubleshooting methodologies. * Understanding of CAN networks, sensors, control units, and wiring diagrams. * Ability to interpret technical documentation and OEM procedures. Intermediate English for technical documentation and communication. * *Mindset \& Behaviours* * Hands\-on and analytical approach to problem\-solving. * Strong attention to detail and commitment to quality. * Safety\-focused and customer\-oriented mindset. * Ability to work independently in field environments. * Strong communication, organization, and stakeholder management skills. Flexible and comfortable with frequent travel. * **Why Join** This role offers the opportunity to work closely with advanced automotive technologies, support a nationwide dealer network, and directly influence service quality and technical excellence. You will gain broad field exposure while contributing to operational performance and customer satisfaction. \#LI\-JD1