**Customer Service Agent – Weekends Off (MONDAY TO FRIDAY) 40H** **Job Type:** Full-time. 40 hrs/week. **Contract Type:** Indefinite term. **Schedule:** Monday to Friday. **Work Mode:** IN-PERSON. **Location:** Bogotá, Cundinamarca. **Salary Range:** $2,850,000 – $3,000,000 **Job Summary:** We are seeking a bilingual agent to provide comprehensive support in explaining and managing a medical platform. Responsibilities include assisting users in understanding the platform’s functionality, supporting resolution of specific inquiries, reviewing and managing platform-related tickets, delivering service presentations, and performing quality control of the service. The ideal candidate must demonstrate clear and professional communication skills in both English and Spanish—via phone and email. Conversational-level English proficiency and exceptional customer orientation are required. **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among physicians and lawyers based in the United States, employing 1,000 people in Colombia by 2026. Our mission is to help U.S.-based doctors and lawyers hire hardworking and motivated staff in Colombia to increase productivity by expanding their workforce. We supply qualified personnel to American companies, helping them achieve their business goals by providing diligent, motivated, disciplined, and bilingual talent based in Colombia. **Why Profesor X:** We offer an excellent work environment where everyone is friendly. We provide competitive pay and a 40-hour weekly schedule from Monday to Friday. Your English will improve while working with us; we value our team members and their input, and we are continuously growing. You can be part of this growth and contribute to positioning Colombia as a hub for hardworking, bilingual talent. **Performance Objectives:** * Support users in understanding and using the medical platform. * Resolve specific inquiries and manage platform-related tickets. * Deliver informative presentations about the service and its functionality. * Conduct quality control of the service and ensure its proper operation. * Respond to calls and emails professionally and efficiently. * Organize and manage documents related to the platform. **Key Skills / Competencies:** * Proficient in Microsoft Office, Google Drive, and digital platforms. * Exceptional communication and presentation skills in English and Spanish. * Excellent time management, multitasking ability, and task prioritization. * Problem-solving capability and professional customer service delivery. * Attention to detail and ability to work independently. * Positive attitude and willingness to learn and adapt to new tools and processes. **Education & Experience:** * Minimum English level B2 or higher (bilingual candidate). * Minimum high school diploma. * Technical or university education is preferred but not required. * Paid training is provided. **Physical Requirements:** * Extended periods of sitting at a desk and working on a computer. **Benefits:** * No weekend work. * 40-hour workweek, Monday to Friday. * 6 vacation days upon completing the first 6 months with the company. * Health insurance (EPS), pension, severance pay, bonus, and family compensation fund. Job Type: Full-time Work Location: In person