Job Summary: We are seeking proactive and flexible infrastructure operators to join our Operations team in Colombia, covering command execution, operational monitoring, and incident response on a rotating 24x7 shift schedule. Key Highlights: 1. IT infrastructure operations within a leading global team 2. Promotion of modern technology adoption 3. Inclusive and diverse environment **Accenture** is a global leader in professional services, offering a broad portfolio across strategy and consulting, technology, operations, and digital capabilities. We partner with our clients to help them evolve and achieve peak performance through innovative, high-impact solutions. Within our **\#Technology** team, we collaborate closely with organizations across various industries to address the challenges of digital transformation. We drive the adoption of modern technologies to build more efficient, scalable, and disruptive solutions. We seek proactive, flexible individuals with strong teamwork orientation, continuous learning curiosity, and a strong motivation to create innovative solutions. At **Accenture**, we foster an inclusive and diverse environment. All hiring decisions are made without discrimination based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or any other characteristic protected under local legislation. **We are looking for infrastructure operators to join the Project Operations team in Colombia. The professional will perform Level 1 operations on the client’s production environment, covering command execution on the batch job network, operational monitoring, ticket creation and tracking, and incident and predefined service request handling as outlined in production operational procedures. This role operates on a rotating 24×7 schedule.** **Responsibilities** * Execute operational commands on the batch job network (Release, Rerun, Hold, Force Approve, Kill) based on predefined procedures or incident handovers. * Redefine the daily batch job (and backup job) schedule according to scheduled and unscheduled occurrences in the production environment. * Perform and supervise file reception and transmission between partners and clients. * Create, update, and track tickets in ServiceNow Aurora for incidents, service requests, and operational events. * Resolve incidents and service requests related to the production environment, as previously defined in production operational procedures. * Implement approved changes to the batch job network via tasks directed by the Job Scheduling team per the Policy and Procedures Manual. * Open and track technical tickets with external vendors when required by operational procedures. * Update backup calendars: add or exclude servers per instructions from the technical team. * Collect environmental metrics and indicators (availability, performance, utilization) and report monthly. * Document operational activities performed during the shift in the appropriate logs. **Requirements** * 1–2 years of experience in IT infrastructure operations, NOC, or Operations Center roles. * Basic knowledge of command execution in batch environments: Control\-M, TWS, or equivalents. * Familiarity with ITSM tools for ticket creation and tracking: ServiceNow or others. * Basic understanding of Linux and Windows Server operating systems. * Ability to follow documented operational procedures accurately and diligently. * Basic technical English for reading operational documentation. **Conditions** * On-site mode — Colombia. * 24×7 coverage with rotating shifts for production job network operations. * Colombian public holidays are working days for this role due to the 24×7 shift schedule.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
