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Indeed
Subjefe de Tienda
Summary: Join Skechers as an Assistant Manager, leading a team to keep customers happy, boost sales, and support daily operations in a fast-paced retail environment. Highlights: 1. Lead and motivate a team of fun and passionate individuals 2. Opportunities for career growth and development 3. Work in a dynamic retail environment with a love for shoes and fashion Are you a natural leader who thrives in a fast\-paced environment and loves working with customers? If so, we want you to join our team as a ‘Skechers Assistant Manager’ As one of our leaders of the store, you'll be responsible for keeping our customers happy, our sales booming, and our team motivated to crush their goals. You’ll get to work with a team of fun and passionate individuals who share your love of shoes and fashion. You will support the store manager with daily operations as well as motivate the team to achieve their goals. With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of retail with Skechers! We want you to be yourself and feel welcome when you join us. **What we’re looking for:** * Previous experience in an assistant managerial role * Excellent Leadership and communication skills * Problem\-solving skills to resolve any issues that may arise in\-store * Highly organised to manage inventory, staffing, and other operational tasks * The ability to help lead and motivate a team with the store manager * Sales skills to drive revenue growth and meet targets * Able to create a positive, collaborative team environment that fosters teamwork and employee morale **Skechers offers:** * Competitive salary and benefits package * Opportunities for career growth and development * A fun and dynamic work environment Find out more about our benefits and perks once you’ve applied! This is a great opportunity to join us and make a positive impact. Please apply, if you feel you can be a true brand ambassador for Skechers. **Acerca de Skechers** Skechers, una empresa global Fortune 500®, desarrolla y comercializa una amplia gama de calzado, ropa y accesorios de estilo de vida y deportivos. Con presencia en más de 180 países y territorios, Skechers conecta a los clientes con sus productos a través de grandes almacenes y tiendas especializadas, comercio electrónico y tiendas digitales, y mediante nuestras más de 5,300 tiendas Skechers.
Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia
Indeed
Técnico de Servicio en Sitio - Nivel I
Resumen: Realiza actividades de mantenimiento preventivo y/o reparaciones básicas en productos Cummins en un solo sitio del cliente con mínima supervisión. Aspectos destacados: 1. Interactuar con los clientes de forma cortés y profesional 2. Realizar mantenimiento preventivo y reparaciones básicas en productos Cummins 3. Oportunidad de aprendizaje continuo y desarrollo de habilidades Enlace a la base de datos GPP (https://cummins365\.sharepoint.com/sites/CS38534/) **Resumen del puesto:** Realiza actividades de mantenimiento preventivo y/o reparaciones básicas en productos Cummins en un solo sitio del cliente con mínima supervisión. **Responsabilidades clave:** Interactúa con el cliente de forma cortés y profesional. Asegura una atención oportuna y eficiente a las necesidades del cliente. Aplica el uso de herramientas especializadas y sigue procedimientos y políticas documentados para diagnosticar y realizar reparaciones básicas, incluida la preparación de las piezas y herramientas requeridas. Escala los problemas no resueltos a técnicos en sitio más experimentados y/o al supervisor. Realiza actividades de mantenimiento preventivo según los calendarios y estándares documentados en los productos Cummins en las instalaciones del cliente. Completa la documentación requerida, como hojas de servicio, registros de horas y reclamos de garantía, mediante formularios manuscritos o pantallas de entrada en el sistema empresarial. Completa la capacitación conforme a los requisitos de habilidades y del negocio. Mantiene el área de trabajo y las herramientas limpias y en buen estado de funcionamiento. Garantiza el cumplimiento de todas las políticas, procedimientos y normativas aplicables en materia de salud, seguridad y medio ambiente. **Cualificaciones** * Realizar servicios mecánicos de mantenimiento correctivo, predictivo y preventivo en los diversos niveles de complejidad, realizando diagnósticos / evaluaciones e inspecciones, interpretando los manuales técnicos y haciendo seguimiento de órdenes de trabajo, de acuerdo con los procedimientos de seguridad y de calidad. * Realizar y mantener el orden y limpieza general del taller y/o las áreas donde se preste el servicio * Completar toda la documentación y formatos requeridos para garantizar el correcto registro del servicio prestado, asi como aquellos con fines internos de la compañía * Ejecutar las pruebas necesarias para asegurar la promesa de servicio * Realizar el desmontaje, limpieza, reparacion, instalacion de equipos/partes de acuerdo a las necesidades del negocio * Responder por la solución de problemas del motor, apoyando técnicamente al equipo de trabajo, dar seguimiento a los casos no resueltos con el supervisor. * Ensamblar motores, realizar diagnóstico / revisiones e inspecciones, interpretación de manuales técnicos y seguimiento de las órdenes de trabajo, de acuerdo con los procedimientos de seguridad y calidad. * Llenar el reporte de órdenes de trabajo, que describe lo que se logró, y las piezas que se han reparado / reemplazado, indicando el tiempo invertido en este servicio, por lo que esta información se puede compilar / analizar y / o remitir al proceso de facturación o reclamo de garantía. * Asegurar el uso y conservación de los recursos disponibles (máquinas, equipos, herramientas, uniformes, EPP etc.), normas de seguridad y calidad, de limpieza \- 5S, así como ellos mantener el lugar de trabajo limpio y organizado. * Asegurar el cumplimiento de todas las politicas de seguridad, salud y medio ambiente, los procedimientos, legislación y la información / incidentes para la gestión y a su supervisor (políticas de Cummins y de los clientes) * Completar los documentos relacionados con el proceso de ATS o JSA y/o herramientas de gestión * Elaborar listados precisos de partes y componentes de los equipos analizados, con objeto de preparar el presupuesto para que el servicio pueda ser aprobado y llevado a cabo. * Proporcionar todo tipo de información a los clientes durante el proceso de atención al cliente en el campo, de modo que pueda entender lo que tiene que hacer durante el ciclo de vida del producto. * Generar nuevas oportunidades de negocio cuando se encuentren ejecutando servicio a clientes, para ello se haran inspecciones a los motores de esos clientes. * Manejar el vehículo interno con que se encuentra certificado. **Responsabilidades** **Competencias:** Comunica con eficacia \- Desarrolla y presenta comunicaciones multimodales que transmiten una comprensión clara de las necesidades únicas de distintos públicos. Orientación al cliente \- Construye relaciones sólidas con los clientes y ofrece soluciones centradas en ellos. Asegura la rendición de cuentas \- Asume responsabilidad personal y exige responsabilidad a los demás para cumplir los compromisos adquiridos. Planea y alinea \- Planifica y prioriza el trabajo para cumplir los compromisos alineados con los objetivos organizacionales. Desarrollo personal \- Busca activamente nuevas formas de crecer y enfrentar desafíos, utilizando tanto canales formales como informales de desarrollo. Fundamentos de salud y seguridad \- Promueve y ejemplifica comportamientos proactivos en materia de salud y seguridad, identificando, informando y participando en acciones destinadas a mejorarla, con el fin de construir una cultura interdependiente y contribuir a un entorno laboral libre de lesiones. Aplicación de diagnósticos \- Traduce las quejas de los clientes para desarrollar un plan de resolución de problemas; resuelve el problema siguiendo flujos de trabajo guiados, procedimientos y equipos especializados, como herramientas mecánicas y electrónicas de servicio, y diagnostica software informático para aislar los componentes fallidos y permitir una reparación exitosa; valida la reparación replicando la queja para asegurar su resolución; documenta los resultados del diagnóstico en los sistemas empresariales para comunicar lo realizado con fines de facturación y seguimiento histórico. Conocimientos eléctricos \- Demuestra conocimiento de los estándares de Cummins y del sector en el manejo de voltaje bajo y/o alto, cumpliendo todos los procedimientos de trabajo seguro, incluido el uso de equipos de protección personal, para crear un entorno laboral seguro; aplica teorías eléctricas básicas y conocimientos sobre componentes electrónicos, utilizando herramientas y procedimientos adecuados para diagnosticar y reparar productos de forma segura y eficiente. Aplicación de herramientas electrónicas de servicio \- Identifica el conjunto de herramientas de hardware y software disponibles requeridas para un evento de servicio; utiliza el conjunto adecuado de herramientas electrónicas para mantener el producto o diagnosticar y resolver un problema; interpreta los resultados o recomendaciones de las herramientas electrónicas para determinar los siguientes pasos hacia la resolución del servicio. Conocimientos mecánicos \- Demuestra conocimiento de los estándares de Cummins y del sector cumpliendo todos los procedimientos de trabajo seguro, incluido el uso de equipos de protección personal, para crear un entorno laboral seguro; aplica principios y teorías mecánicas, utilizando herramientas y procedimientos adecuados para diagnosticar y reparar productos de forma segura y eficiente. Reparación y mantenimiento de productos \- Repara y mantiene productos mecánicos/eléctricos siguiendo directrices y utilizando las herramientas requeridas dentro del tiempo estándar de reparación para garantizar una reparación de calidad; desmonta y monta motores o generadores de energía siguiendo directrices y utilizando las herramientas requeridas para asegurar un entorno limpio y organizado; inspecciona y reemplaza piezas y componentes siguiendo las directrices de reutilización para minimizar el costo total de propiedad para el cliente; realiza controles progresivos de daños siguiendo directrices para restaurar las condiciones previas a la falla. Documentación de servicio \- Crea y verifica la información del cliente, del equipo y técnica; captura datos específicos utilizando las herramientas de servicio requeridas; sigue los procedimientos y documenta la información requerida en el sistema de gestión de servicios para contar con un registro preciso del trabajo realizado. Escalamiento técnico \- Obtiene información sobre problemas técnicos del producto y utiliza los recursos disponibles, incluidas las herramientas de gestión de datos; escala los problemas a un nivel superior de experiencia, equilibrando la rapidez de la respuesta al cliente con los esfuerzos de investigación; registra todos los pasos de resolución de problemas en la base de datos correspondiente para garantizar transiciones sin interrupciones y respuestas precisas y oportunas a la resolución de incidencias. Valora las diferencias \- Reconoce el valor que distintas perspectivas y culturas aportan a una organización. **Educación, licencias y certificaciones:** Técnico en generación de energía y/o motores con formación de aprendiz (preferible) Diploma técnico de una institución técnica relevante Certificación eléctrica actual y pertinente (opcional) Permiso de conducir válido localmente. Este puesto podría requerir licencia para cumplir con las regulaciones sobre controles de exportación o sanciones. **Experiencia:** Se requiere un nivel mínimo de experiencia relacionada con talleres. Conocimientos básicos y/o experiencia con productos Cummins Experiencia en voltaje alto/bajo (opcional) **Puesto** Servicio **Organización** Cummins Inc. **Categoría de rol** En sitio con flexibilidad **Tipo de puesto** Técnico **ID de solicitud** 2424126 **Paquete de reubicación** No **100 % en sitio** Sí Debido a la naturaleza operativa y a las funciones específicas de este puesto, el trabajo debe realizarse 100 % presencial/en sitio.
Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia
Indeed
Sales Executive
Summary: Royal Signs & Awnings is seeking a Remote Sales Closer to engage with U.S. customers, present solutions, handle objections, and achieve sales targets. Highlights: 1. Engage directly with U.S.-based customers to close deals 2. Present pricing and solutions clearly to clients 3. Achieve sales targets and update CRM with notes **Sales Closer (Remote) – Work From Home** **American Accent Required** **Royal Signs \& Awnings** **About Us** Royal Signs \& Awnings is a U.S.\-based company providing commercial signage and awnings to businesses across the United States. Our sales team speaks directly with U.S. customers, so **clear communication and an American accent are critical**. **Position Overview** We are hiring a **Remote Sales Closer based in Colombia** who can confidently speak with U.S. customers **using a natural, American\-sounding accent**. You will close warm and qualified leads over the phone and represent our brand professionally. **Responsibilities** * Close inbound and warm outbound sales calls * Speak directly with U.S.\-based customers * Present pricing and solutions clearly * Handle objections and close deals * Update CRM with accurate sales notes * Work during U.S. business hours * Achieve sales targets **Requirements (Mandatory)** * **American\-sounding accent (required)** * Fluent, confident spoken English * Proven phone sales or closing experience * Comfortable selling to U.S. customers * Reliable internet and quiet workspace **Compensation** * Competitive base pay (based on experience) * Commission per closed deal * Long\-term opportunity for top performers **How to Apply (Required)** To apply, you **must send a 2\-minute voice recording** introducing yourself and describing your sales experience. Your accent will be evaluated as part of the screening process. **WhatsApp: \+1 726\-208\-1666** Applications without a voice recording will not be considered. Job Type: Full\-time
111411, Los Mártires, Bogotá, Colombia
Indeed
Senior Manager, Performance and Capacity Tooling
Summary: Join a purpose-driven team contributing to global GTEP Performance Capacity Management, focusing on minimizing production outages and ensuring consistent resilience practices. Highlights: 1. Purpose-driven team promoting creativity and innovation 2. Focus on minimizing production outages and ensuring resilience 3. Champions a customer-focused culture and high-performance environment Requisition ID: 247469 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast\-paced environment, where we’re always committed to results, in an inclusive, diverse, and high\-performing culture. **Purpose** Contributes to the overall success of the GTEP Performance Capacity Management \& GTEP SRO team in Canada and globally, ensuring specific individual and team goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Team** The Performance and Capacity Management (PCM) team’s mandate is to help minimize production outage. The team leverages industry’s best monitoring tools and practices and offers full stack end\-to\-end monitoring services in the Bank, including Canadian Banking, International Banking, and Wealth Management. The GTEP SRE team is part the GTEP Infrastructure \& Operations and works with the Global SRO to ensure consistent Resilience practices across the GTEP portfolio including Incident, Problem and Change Management, Operational Readiness and Playbook compliance. The team offers consulting services, deploys monitoring tools, investigates performance bottlenecks, and supports production incidents. **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Accountable for creating and maintaining SLOs data and reports for specific areas in GTEP like Infrastructure Operations * Accountable for facilitating use of technology and tools to enable automation of SLOs * Accountable for PCM on\-boarding/modification requests for specific areas or Business lines * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Champions a high performance environment and contributes to an inclusive work environment. **Education / Experience / Other Information** * Technology background or Technology Degree preferred * \+8 years experience in the industry , preferably Financial technology space * Expert with Technology Service Management and Operations including Stability data collection and maintenance * Expert with PCM Tools like Dynatrace, Splunk etc **Working Conditions** * Work in a standard office\-based environment; non\-standard hours are a common occurrence. Limited/moderate/extensive (update as appropriate) travel domestically/internationally/globally (update as appropriate). \#LI\-HYBRID Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.
111411, Los Mártires, Bogotá, Colombia
Indeed
Medical Records Coordinator - Records Acquisition & Compliance
Summary: Massive Bio is seeking a remote Medical Records Coordinator to manage, track, and ensure the accuracy and completeness of medical records while maintaining confidentiality and compliance with privacy regulations. Highlights: 1. Support cancer patients by transforming clinical trial access 2. Ensure strict confidentiality and compliance with privacy regulations 3. Work remotely to manage and track medical records **About Massive Bio** Every cancer patient deserves access to treatment options. Massive Bio is an AI\-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting\-edge therapies. We're recognized as a leader in health\-tech innovation. Massive Bio was featured as \#4 in Fast Company's Startup 100 list for Turkey and has raised $24M total funding from impact\-driven investors including Revo Capital, the International Finance Corporation, and Cavendish Impact Foundation, validating both our business model and our mission\-driven approach. **About the Role** Massive Bio is looking for a Medical Records Coordinator to support our team remotely. In this role, you will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full. You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations. **What You'll Do** * Request and obtain medical records from hospitals, clinical facilities (including physician offices), and other healthcare providers, including via partner portals * Follow up on outstanding medical records requests via phone, fax, email, or partner portals * Review records for completeness and accuracy * Track request status and maintain detailed logs and databases * Organize, merge, name, and upload medical records into electronic platforms * Ensure compliance with HIPAA, GDPR, PIPEDA, and other applicable privacy regulations * Maintain confidentiality and secure handling of sensitive information * Communicate with internal staff regarding records status, timelines, and delays * Resolve issues related to incomplete, missing, or duplicate records * Process authorizations and releases of information (ROI) **Who You Are** * At least two years of experience in Customer Service * At least two years of experience in healthcare services * Working knowledge of medical terminology and the healthcare system * Excellent spoken and written communication skills * Data entry skills (Intermediate level or above) * Ability to rapidly solve problems while coordinating with team members and healthcare facilities * Excellent listening skills * Strong time management skills 0avVRx81Yc
79Q22222+22
Indeed
Senior Financial Analyst - Colombia
Summary: Graphite Financial is seeking a Senior Financial Analyst to join their growing Financial Advisory practice, focusing on client-facing financial modeling and reporting. Highlights: 1. Client-facing role delivering and interpreting financial results 2. Develop assumptions-driven financial models for forecasting and planning 3. Prepare and present comprehensive monthly financial reports to clients **Graphite**Financial is a growing boutique finance, accounting, tax, and strategy firm (www.graphitefinancial.com) built to help startup and high\-growth companies scale efficiently and sustainably. Graphite Financial is redefining the “finance department” for early\-stage companies and VC\-backed startups. We deliver high\-caliber accounting and finance leadership and support to entrepreneurs and management teams building scalable, high\-growth companies. Our clients are actively managing cash burn, measuring performance, reporting to investors, making capital allocation decisions, and preparing for fundraising. All of that takes expertise and time that founders don’t have and can’t afford to hire for. Graphite bridges the gap with flexible, fixed\-fee support packages that provide fractional leadership and operational support from CFOs, Controllers, FP\&A Managers, and Tax leaders. We are looking for a Senior Financial Analyst to join our growing Financial Advisory practice. Ideal candidates are analytical, inquisitive, and enjoy diving into financial data to identify key performance drivers and fresh insights. ***This is a client\-facing role and candidates should be confident participating in client discussions, and******delivering and interpreting financial results.*** Candidates with early stage startup experience in accounting, finance, or FP\&A roles are preferred, as are candidates with client\-service experience and SaaS or CPG industry experience. **Some of What You’ll Do:** * Develop assumptions\-driven financial models that empower clients to forecast company performance, assess headcount and resource needs, manage runway, and plan for fundraising * Prepare and present comprehensive monthly financial reports to multiple clients, including all financial statements, trend reporting, budget vs. actual reporting, and key metrics * Build financial dashboards that use visualization to communicate results and tell a “story” * Perform ad\-hoc analysis for clients on pricing strategy, margin sensitivity, cash burn scenarios, etc. * Ensure all forward\-looking models and analysis is accessible and built with investors in mind **Candidate should have hands\-on experience as per below job description (other duties may be assigned):** * Accounting or Finance graduate/Post Graduate * 7\+ years’ experience in financial planning, analysis, and reporting * Strong analytical and advanced Excel skills as well as excellent written and verbal communication * Comfortable in communicating with all levels of people in an organization, e.g., Manager/Controller/CFO’s/Business owners.
79Q22222+22
Indeed
LATAM Markets Ops Senior Program Lead (Hybrid) Argentina, Colombia, Brasil o México
Summary: Strategic Program Management Senior Lead responsible for guiding, influencing, and directing significant business results, technical strategy, and staff management within a sub-function. Highlights: 1. Lead strategic program and portfolio management across multiple teams. 2. Influence and negotiate with stakeholders at senior levels. 3. Drive resolution of complex cross-functional issues. The Program Management Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub\-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project. **Responsibilities:** * Supports planning, directing and coordination of day\-to\-day activities of running a program or portfolio of programs. * Identifies stakeholders and key organizations and build and manage relationships. * Directs the creation of multiple programs of work and manage their alignment to business goals. * Leads the facilitation, coordination, and arbitration of cross\-functional macro level topics within/across programs and with Senior Management. * Leads the identification and drive resolution of issues, including those outside established programs of work. * Works with stakeholders to ensure program scope definition meets business objectives. * Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives. * Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program. * Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed. * Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis. * Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary. * Manages multiple teams or a functional area (depending on size of business). * Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. * Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log. * Ensures program plans meet business needs as described in the program initiation documents. * Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly. * Ensures funding has been approved for the program. * Ensures all areas of the program are appropriately staffed. * Ensures program commitment from those assigning resources. * Escalates program risks to the Program Director, or Program Sponsor, when appropriate. * Ensures vendor performance is monitored and actions taken if performance warrants. * Maintains appropriate staffing requirements to meet operational needs. * Exercises shared responsibility for budget, policy formulation and planning. * Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** * 10\+ years of experience * Should demonstrate a commitment to quality and attention to detail * Excellent interpersonal relationships with ability to influence and negotiate with stakeholders * Critical thinking and problem solving skills **Education:** * Bachelor’s/University degree or equivalent experience, potentially Masters degree \- **Job Family Group:** Project and Program Management \- **Job Family:** Program Management \- **Time Type:** Full time \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*
111411, Los Mártires, Bogotá, Colombia
Indeed
Bilingual Customer Support Agent (Spanish/ English)
Summary: Join our Customer Support team to troubleshoot, guide, and support users, ensuring world-class service and contributing to a growing HR tech company. Highlights: 1. Opportunity to build and grow something meaningful in a supportive global team 2. Thrive on ownership and shape a growing region 3. Real impact, lots of freedom, and plenty of fun #### **Represent Teamtailor Across LATAM. Join Our Support Team in Bogotá** **Location:** Bogota, Colombia **Type:** Full\-time Teamtailor is a fast\-growing Employer Branding and ATS platform used by **12,000\+ companies and 200,000\+ users across 90\+ countries.** We’re expanding our **Customer Support presence in LatAM** and looking for someone who’s ready to take ownership and make sure our customers in the region get the world\-class support we’re known for. If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting and growing companies in HR tech. #### **About the Role** You’ll be part of the Customer Support team that is the **go\-to point of contacts** for our LATAM customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile. You’ll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You’ll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from LATAM are heard loud and clear. This is an opportunity to **build and grow something meaningful,** with the backing of an experienced, supportive global team. #### **What You’ll Do** Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom) Troubleshoot issues and work with our Tech and Product teams to resolve them Share customer insights and feedback from the LatAM region Identify and report bugs, keeping customers informed along the way Create helpful guides and self\-service content Build strong relationships across time zones, both internally and externally #### **What We’re Looking For** Fluent in English \& Spanish (written and spoken) Solid background in customer support (bonus points for SaaS experience) Someone who thrives on ownership and wants to shape a growing region Analytical, curious, and confident navigating technical tools Excellent communicator, comfortable working remotely and cross\-functionally ️ Passionate about helping people and creating great customer experiences #### **What You’ll Get** 25 days of paid vacation ‍️ A healthy work\-life balance Plenty of growth opportunities (leadership, specialization, or both!) A full starter kit, MacBook, iPhone \& Teamtailor swag A supportive, global team that’s got your back every step of the way ️ Our annual 3\-day company trip to a secret European destination, all paid for by Teamtailor. If this sounds like you, you know what to do. #### **Why You’ll Love It Here** At Teamtailor, you’ll join an international company where you’ll have **real impact**, **lots of freedom**, and **plenty of fun.** We’re proud of our diverse team and believe that different backgrounds and perspectives make us stronger. There’s no one\-size\-fits\-all here, just people who share our vision to create a world where everyone can go to work with a smile.
111411, Los Mártires, Bogotá, Colombia
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