MINING OPERATIONS ANALYST

Description

Job Summary: Analyze and ensure the correct execution of services, ensuring customer satisfaction and compliance with requirements and regulations. Key Highlights: 1. Analysis of operational processes and assurance of correct execution 2. Ensuring customer satisfaction and compliance with requirements 3. Service monitoring and management indicators **Company Description** SGS is the world's leading inspection, verification, testing and certification company. Recognized globally as the benchmark for quality and integrity, we have over 94,000 employees and a network of more than 2,600 offices and laboratories worldwide. **Job Description** Analyze operational processes before, during, and after execution, ensuring—through information provided by the client and the system—that instructions and necessary resources are properly distributed for correct service execution, and that execution complies with agreed timelines, conditions, and applicable technical regulations. Ensure full customer satisfaction by responding to requests with excellent disposition and a service-oriented attitude, guaranteeing requirement compliance through service monitoring and management indicators. **Requirements** **Academic Qualifications:** Technician and/or Professional in Engineering, Administration, or related fields. **Experience:** Minimum 6 months of experience in similar positions, administrative tasks, database management, and customer service. **Additional Information** Working Hours: Monday to Friday (7:30 AM to 5:00 PM) and Saturdays (8:00 AM to 12:00 PM) Salary: 1281860 Contract Type: Fixed-term contract (project- or task-based), with potential conversion to indefinite-term contract after 6 months.