Help Desk Analyst

Description

Job Summary: Service desk analyst responsible for receiving infrastructure and software service requests, providing timely support and escalation. Key Highlights: 1. Receives infrastructure and software service requests. 2. Provides immediate support and escalates issues to other levels. 3. Acts promptly within defined scopes and competencies. We are seeking a service desk analyst who is responsible for receiving infrastructure and software service requests, delivering immediate resolution support and escalating to subsequent levels when required—acting promptly and reliably within defined scopes and competencies. Essential Requirements: - Technical or technological training, or university student in Systems Engineering. - Minimum 2 years of experience in a systems help desk. - On-site position in Barranquilla city. - Basic knowledge of computer and printer maintenance, Microsoft Windows desktop operating systems, and fundamental user-end network configuration. - Requirements: Minimum education: University / Technical degree 1 year of experience Keywords: analyst, help, auxilio