Junior Technical Support Analyst - Envigado

Description

Job Summary: We are seeking a Junior Technical Support Analyst to provide customer service and user support, with knowledge of MySQL and agile methodologies. Key Highlights: 1. Service-oriented role with analytical capability 2. Continuous study of the company's software and applications 3. Opportunity for professional development and extendable contract JUNIOR TECHNICAL SUPPORT ANALYST A technology-sector company requires a technologist, systems engineer, software developer, electronics engineer, or graduate in related fields for the position of “Junior Technical Support Analyst”, with knowledge of MySQL, ITIL agile methodologies, Scrum, and office applications; minimum 1 year of experience in customer service and user support. SKILLS: - Service orientation. - Analytical ability. - Communication skills (verbal fluency, writing, and spelling). - Ability to work under pressure. - Results orientation. - Decision-making ability. - Attention to detail. MAIN RESPONSIBILITIES: - Promptly answer calls and resolve requests or issues. - Properly register and document tickets. - Continuously study the software and applications offered by the company. SALARY: $ 2.728.099 CONTRACT: Fixed-term contract for 3 months, extendable to indefinite term based on demonstrated performance. WORK SCHEDULE: Monday to Friday – rotating shifts Saturdays – 7:00 AM to 12:00 PM . -Requirements- Minimum education: University degree / Technological program 1 year of experience Knowledge: Telephone support, Microsoft Office, MySQL Keywords: analyst, support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist