LEVEL 1 TECHNICIAN

Description

Job Summary: A technology company is seeking a Level 1 Technician to provide comprehensive first-level support to customers regarding its products and services, managing incidents and requirements. Key Highlights: 1. Provides first-level comprehensive solutions to customers 2. Management of requirements, incidents, and PQRS (Petitions, Complaints, Claims, and Suggestions) for support 3. Continuous tracking of active cases and escalations **Job Description** A technology company with over 30 years of industry experience delivering partial or comprehensive solutions in engineering, networks, or equipment is seeking a professional in systems engineering, computer science, telecommunications, or related fields for the position of **''Level 1 Technician''**. Requirements: * Technicians, technologists, or professionals in systems, computer science, telecommunications, or related fields—or students in their final semesters. * Knowledge of networks and communications; Microsoft and Linux operating systems; SAP Basis. * Certification in work tools: helpdesk and CMDB, Microsoft, Google, Acronis, antivirus. * Minimum 1 year of technical support experience on-site, remotely, in call centers, ITIL, Scrum. Responsibilities: · Responsible for providing first-level comprehensive solutions to customers regarding the company’s products and services. Deliver technical support via telephone and email through the internal ticketing system NIX. · Receive, resolve, manage, and monitor Level 1 support requirements, incidents, and PQRS (Petitions, Complaints, Claims, and Suggestions). · Handle and manage requests via telephone, providing solutions to requirements. * Continuously track active cases, monitoring progress on escalations and/or inquiries made. We Offer: * Fixed-term contract for 3 months, with respective extensions, thereafter transitioning to an indefinite-term contract. * Salary: $1'850\.000 \+ 249\.905 transportation allowance. * Rotating shifts: Monday to Thursday (6:00\.am \- 1:30 pm), (02:00 pm \- 10:00 pm), (08 am \- 04:00 pm); Friday (06:00 am \- 12:00 pm), (4:00pm \- 10:00 pm); Saturday (6:00\.am \- 1:30 pm), (02:00 pm \- 10:00 pm), (10 am \- 04:00 pm); Sunday and holidays (08:00am \- 04:00 pm). * 1 paid birthday leave. Submit Your Resume: 3194067482 \- 317 4307047 WhatsApp Email: **Administrativo@supplies.com.co** Job Type: Full-time Job Type: Full-time Work Location: On-site employment