Level 1 Technical Support – Cali (On-site)

Description

Job Summary: We are seeking a Support Technologist for on-site assistance and IT service management, focused on incidents, requests, end-user support, and process improvement. Key Highlights: 1. On-site incident and request handling 2. ITSM tool management and tracking 3. End-user support (hardware and software) We are looking for a Support Technologist with experience in on-site support and IT service management to join our team in the city of Cali. Main Responsibilities: On-site incident and request resolution ITSM tool management and tracking End-user support (hardware and software) Case escalation based on criticality Identification of process improvement opportunities Requirements: Technical or Technologist degree in Systems or related fields Minimum 1 year of technical support experience Knowledge of ITSM tools Strong customer service skills · -Monday to Saturday: Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, 8:00 AM to 12:00 PM. -Fixed-term contract for 2 months, with possibility of renewal.-Requirements- Minimum education: University / Technical degree 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist