Join **Anantara Hotels and Resorts** if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations. You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe. You will also be part of a team that embraces the modern character of each destination, while upholding world\-class operational standards and delivering a uniquely personal service to every guest. **What will be your mission?** ------------------------------ As a **Reservations Staff**, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. **What will you do?** --------------------- * Encourage upselling and meeting set revenue targets each month. * Be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. * Process and respond within 24 hours to all reservation requests according to standards. * Be up\-to\-date with current hotel information and data including room types, rates, facilities, F\&B departments and promotions. * Maximize quality levels of product, service and guest satisfaction. * Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. * Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. * Attend hotel events, daily briefings and training to enhance professional skills. **What are we looking for?** ---------------------------- * Strong communication skills and persuasiveness. * Stress resistance and an organized working method. * Flexibility, accuracy and helpfulness. * Good level of English both verbal and written. * Always thinking one step ahead and attention to detail. * Relevant work experience is a plus. **Why choose us?** ------------------ At **Minor Hotels Europe \& Americas** we are committed to shaping exciting careers worldwide and cross\-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: * Worldwide experience – diversity of 150 different nationalities. * Career development opportunities full of national and international challenges. * Wide range of training programmes to enhance your skills. * Wellbeing initiatives, including flexible working conditions. * Team member recognition programmes, including Memorable Dates. * Ability to make a difference through our sustainability programme and volunteering initiatives. * Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Internal Job Description Job Title: Reservations Agent Are you passionate about hospitality and the art of welcoming guests? Join the Reservations Department of Minor Hotels in Madrid and begin your professional career with one of the world’s largest international hotel groups, operating nearly 539 hotels and resorts globally. At Minor Hotels, our employees are among our most valuable assets. Functions and Responsibilities As a Reservations Agent, you will be responsible for ensuring the delivery of reservation services across multiple channels (telephone, email and web), from reservation request through to confirmation, providing excellent service and accurate information regarding our hotels, products and services. Additionally, you will be responsible for implementing upselling and cross\-selling initiatives, actively contributing to revenue growth and exceeding customer expectations, while efficiently achieving set objectives.