### **Summary** The sales representative is a key driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value to customers and patients in order to stimulate revenue growth in a compliant and ethical manner. ### **About the Role** Major Accountabilities \~ Stimulate competitive revenue growth \~ Identify and prioritize high-potential customers through data\-analysis (HCPs and stakeholders) influencing prescribing decisions \~ Drive sales performance by competently orchestrating positive customer experiences \~ Engage and build relationships. \~ Participate in value-based conversations (in-person and virtual) to gain insight into customers’ critical challenges, decision factors, pain points, and opportunities \~ Personalize and orchestrate customer engagement journeys for targeted HCPs by reflecting customer preferences, leveraging available content, and using multiple engagement channels \~ Build engagement by collaborating with HCPs over time to develop a sustainable partnership for Novartis \~ Deliver memorable, customer-centric experiences that go beyond clinical differentiation by listening to their needs and understanding their care environment \~ Build effective working relationships with opinion leaders and medical key influencers (at territory level) and challenge current behaviors to improve the patient journey (right patient, right time) \~ Develop deep customer insights and \-understanding \~ Gather insights within the customer’s practice to discover what matters most to them \~ Act on customer feedback and translate responses into actions that create added value and exceed expectations \~ Leverage available data sources to create, dynamically prioritize, and adapt relevant area\-, account\-, and customer interaction plans \~ Continuously share customer insights with relevant internal stakeholders to support the development of product\- and indication-related content, campaigns, and engagement plans \~ Deliver value to customers and patients \~ Collaborate in compliance with cross\-functional teams to design and implement solutions addressing unmet needs of customers and patients \~ Serve as a trusted partner to the customer to help them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical way; position oneself to create value-added solutions. \~ Act with integrity and fairness by treating customers and colleagues transparently and respectfully with clear intent. When facing ethical dilemmas, do the right thing and speak up when something seems wrong. Live by the Novartis\-code of ethics, values, and conduct. Key Performance Indicators \~ To be defined at local level, based on guidelines that will follow from the outcomes of the IMI Field Engagement Performance Management Council. Work Experience \~ NA Skills \~ Sales skills \~ Customer insights \~ Communication skills \~ Influencing skills \~ Conflict management \~ Negotiation skills \~ Technical skills \~ Account management \~ Cross\-functional coordination \~ Healthcare \~ Commercial excellence \~ Ethics \~ Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division International Business Unit Universal Hierarchy Node Location Colombia Site Bogota (Oncology) / Cali (Pharmaceuticals) Company / Legal Entity CO01 (FCRS \= CO001\) Novartis de Colombia S.A Alternative Location 1 Medellin (Pharmaceuticals) / Barranquilla (Oncology), Colombia Functional Area Sales Job Type Full time Employment Type Regular (Sales) Shift Work No