We want you to be part of this exciting journey where you can grow and develop alongside a highly skilled and diverse team that will support you in overcoming obstacles and achieving your goals. **Operations Agent** In this role, you will ensure the correct execution of operational procedures during aircraft handling and departure on the ramp, guaranteeing real-time monitoring of loading activities to ensure operational safety and compliance with company-established standards. **Specific Responsibilities:** * Monitor aircraft positions on the ramp in real time during arrival and departure phases. * Supervise compliance with established operational procedures for aircraft loading. * Verify that the briefing between the cargo team and ground operations personnel is conducted prior to commencement of activities. * Confirm that authorized cargo fully matches the physical cargo present on the ramp. * Ensure adherence to the operational sequence and timeframes specified in the ground handling plan (turnaround). * Promptly detect, document, and report any operational deviations, unsafe conditions, or procedural non-compliance. * Record photographic or video evidence in case of incidents, deviations, or other relevant situations. * Participate in operational briefings at the start of each shift to review flight schedules and specific daily conditions. * Provide comprehensive passenger service at all touchpoints, ensuring high-quality service, efficient management of irregularities (delays, cancellations, overbooking), and correct execution of commercial and ground operational processes. **Check-in / Boarding Requirements:** * **Academic Qualification:** Technical/Technological/University degree; preferred fields include aviation, airport operations, logistics, or related disciplines. * **Experience:** Minimum 1 year of experience in ramp operations or other aviation-related areas. * **English Proficiency Level:** B1 We know that with you, **we will win!**