Smart Hands Coordinator

Description

Job Summary: We are seeking a Smart Hands Coordinator to coordinate and monitor field technical activities in telecommunications and networking, ensuring the execution of installations, maintenance, and technical support. Key Highlights: 1. Coordination of field technical activities in telecommunications and networking 2. Liaison between customers, suppliers, technicians, and engineers 3. Management of simultaneous activities in a dynamic and service-oriented environment Job Summary We are seeking a Smart Hands Coordinator to coordinate and monitor field technical activities related to telecommunications and networking services. This position will serve as the liaison between customers, suppliers, field technicians, and engineers, ensuring the proper execution of installations, maintenance, migrations, and technical support activities. The ideal candidate will possess solid knowledge of networking and telecommunications, experience coordinating technical resources across multiple locations, and the ability to manage simultaneous activities in a dynamic, customer-service-oriented environment. Responsibilities * Coordinate and monitor field technicians and engineers for the execution of installations, repairs, and support activities. * Schedule technical visits and ensure adherence to established timelines. * Act as the point of contact between customers, suppliers, field technicians, and internal teams. * Monitor the progress of tickets, work orders, and assigned activities. * Coordinate Smart Hands activities in data centers, corporate offices, and remote sites. * Track escalations and ensure timely resolution of incidents. * Maintain up-to-date documentation, service notes, and activity records. * Verify that performed activities comply with technical requirements and customer expectations. * Coordinate shipments, equipment replacements, and handling as required. * Generate status reports and updates for customers and internal teams. Requirements * Experience in telecommunications, networking, or technical support. * Networking knowledge, including IP addressing, connectivity, routers, switches, and fundamental routing concepts. * Experience coordinating Field Technicians or Field Engineers. * Ability to work with multiple systems, portals, and management tools. * Experience tracking tickets, work orders, and field activities. * Intermediate or advanced English (spoken and written). * Proficiency in Microsoft Office and collaborative tools. * Availability to work in a dynamic, high-demand environment. Competencies * Coordination and planning. * Effective communication. * Customer service. * Problem solving. * Organization and attention to detail. * Management of multiple priorities. * Teamwork. * Sense of urgency. * Proactivity and results orientation. Desirable * Experience with telecommunications providers (ISP, MSP, or Carrier). * Knowledge of internet, voice, SD\-WAN, fiber optic, and networking equipment services. * Experience coordinating activities in data centers. * Familiarity with ticketing tools, CRM, or service management platforms. Work Location: Hybrid in Bogotá, Cundinamarca