Summary: This role involves supporting AP/AR operations, implementing cost-effective programs, and improving financial controls, serving as a single point of contact for P2P processes. Highlights: 1. Contribute to key projects and improve AP/AR strategy 2. Coach junior colleagues and ensure thorough accuracy in financial deliverables 3. Lead initiatives for customer experience and process improvement At Johnson \& Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson \& Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson \& Johnson, we respect the diversity and dignity of our employees and recognize their merit. **Job Function:** Procurement**Job Sub Function:** Contract \& Processing Services**Job Category:** Professional**All Job Posting Locations:** Bogotá, Distrito Capital, Colombia**Job Description:** We are searching for the best talent for **Payment and Experience Sr. Specialist.** Assists in establishing and implementing cost\-effective, results\-based, and professionally\-managed programs and innovative initiatives for the AP/AR area, under general supervision. Contributes to key components of projects, programs, and processes for the AP/AR area. Identifies opportunities to integrate methods based on analysis of trends and the competitive landscape to continually improve the organization's AP/AR strategy. Under general supervision, develops timely financial deliverables, ensuring thorough accuracy of transactions and records. Identifies opportunities to increase efficiency and effectiveness of financial controls and systems by developing a working knowledge of industry trends and best practices. Coaches more junior colleagues in techniques, processes and responsibilities. Understands and applies Johnson \& Johnson’s Credo and Leadership Imperatives in day\-to\-day interactions with team. **Purpose:** Responsible for being the “single point of contact” (SPOC) for interactions between the requesters and business partners and the sourcing specialists, category leaders, accounts payable specialists and HelpDesk, ensuring a positive and compliant end user experience. Besides, this position will be conducting A/P operations compliance support functions and executing various Regional/Local tax compliance and operational requirements. **You will be responsible for:** * As a Payment and Experience Sr. Specialist you will be accountable to create seamless experience for the requestor/business partner when using the P2P process by coordinating the processes/interactions with the different stakeholders and support areas. As well as receive, analyze, and resolve procurement process inquiries and disputes. * Monitor compliance, conduct business review meetings, and perform data analysis to be able to provide insights and create action plan in order to contribute to main Payment KPIs and improve service. Part of the role is to have continues improvement by mapping and leading initiatives and projects, locally, regionally, or globally to ensure customer experience is the central reason of this. As well to support initiative related to automation, data analysis, reporting, efficiencies. Etc. * **Qualifications / Requirements:** * A bachelor’s degree is required, with a preferred concentration in Economics, Finance, Industrial Engineer, Accounting or Business Administration. * A minimum of 3\-5 years of related experience in procurement * Shown skill with Procurement or Finance/Accounting/Taxes/Payments/Administrative processes. * Experience interacting with customer (customer service experience) * Demonstrate leadership and team management skills. * Strong MS Excel, PowerPoint, and Word skills. * Knowledge of SAP * For this role it is required to speak English at an intermediate to advanced level. * Shared Services experience is a plus. * Portuguese language is a plus. * Experience in Brazilian Market is a plus. **Required Skills:** **Preferred Skills:** Business Behavior, Business Data Analysis, Business Process Management (BPM), Business Savvy, Category Management Strategy, Commodity Risk Management, Compliance Management, Contract Management, Critical Thinking, Data Analysis, Innovation, Negotiation, Office Administration, Problem Solving, Process Oriented, Project Management, Report Writing, RFx Management, Risk Management, Supplier Collaboration, Vendor Selection