Field Services Manager

Description

Job Summary: We are seeking a Field Services Manager to lead the operational strategy for Field Services, Engineering, and the Measurement Management Center (CGM), ensuring regulatory compliance and an exceptional customer experience. Key Highlights: 1. Lead the operational strategy for Field Services, Engineering, and CGM 2. Ensure regulatory compliance and deliver the best possible customer experience 3. Drive continuous improvement and process automation with AI At Bia Energy, we seek visionary, innovative talents and change agents who are ready to redefine boundaries and make a difference in everything we do. If you are looking for more than just a job and are eager to join a community that embraces the ambition to do things differently, you've come to the right place! As Field Services Manager, your mission will be to comprehensively lead the operational strategy for Field Services, Engineering (Measurement Code), and the Measurement Management Center (CGM), ensuring compliance with Colombian energy sector regulations and standards—from sizing and installation of measurement systems to acquisition, validation, and billing of consumption data. This role is responsible for designing and executing a robust, agile, and scalable operational strategy covering all field activities across the customer journey, ensuring service quality, accurate billing, and the best possible experience for BIA’s customers. ### **Your responsibilities will include:** * Lead operational processes for Engineering and CGM, ensuring compliance with the Measurement Code and current regulations (CREG038\) from system sizing through installation and commissioning. * Manage the Measurement Management Center (CGM), ensuring proper acquisition, accuracy, and validation of consumption data from commercial boundaries and internal measurements, as well as monitoring CGM operational costs. * Guarantee data integrity and completeness for commercial boundaries and supervise correct generation of technical and material requirements needed to execute activities. * Develop and execute the operational strategy for field activities across the customer journey—from installation to maintenance of measurement systems—ensuring maximum efficiency and an exceptional customer experience. * Establish and maintain standard operating procedures for Field Services, Engineering, and CGM, promoting a culture of continuous improvement and process automation (including AI use) across all three areas. * Identify and assess operational and regulatory risks in Engineering, CGM, and field operations, developing corrective action plans, contingency plans, and cost-mitigation strategies. * Coordinate allocation of technical and material resources among Engineering, CGM, and Field Services, optimizing inventory, OPEX, and procurement processes. ### **To succeed in this role, you will need:** * A university degree in Electrical Engineering, Energy, Electronics, Business Administration, or related fields. A postgraduate degree in Energy Markets or Project Management is desirable. * Minimum 5 years of experience in similar roles within the electricity sector (grid operators, energy traders, or specialized consulting). * Technical expertise in energy measurement systems, including smart meters, remote metering, and electrical boundary management, ensuring data quality, integrity, and availability. * Solid and up-to-date knowledge of energy sector regulations, especially regarding measurement management, information validation, and regulatory reporting compliance, ensuring correct application of market guidelines. * Experience handling and analyzing large volumes of data using databases, with ability to structure, query, and analyze information using **SQL** to support operational and commercial decision-making. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.