Customer Service Agent Solid B2.

Description

Job Summary: We are seeking a Bilingual Call Center Agent to deliver exceptional customer service and resolve issues in a dynamic environment. Key Highlights: 1. Opportunities for growth and professional development 2. Collaborative and dynamic work environment 3. Ongoing training and support 42 hours per week for a bilingual call center agent in Medellín. 24/7 airline customer service ****Don’t hesitate to apply if you have English B2 or B2+**** Indefinite-term contract On-site work mode High school diploma or technical degree — NO UNIVERSITY DEGREES · We are looking for a talented Bilingual Call Center Agent to join our team in Medellín! · Requirements: - Ability to communicate fluently in both English and Spanish, with English proficiency at B2+ level, both verbal and written. - Prior experience in customer service or in a call center environment. - Excellent communication skills and the ability to multitask effectively. - Ability to efficiently solve problems and find effective solutions to meet customer needs. - Flexibility to work rotating shifts. - Experience using customer service software and basic computer literacy. - Detail-oriented with the ability to follow instructions precisely. - Ability to work in a fast-paced, high-pressure environment. · Responsibilities: - Deliver customer service via phone calls, online chats, or emails, ensuring a positive customer experience. - Answer questions and provide accurate, up-to-date information about the company’s products or services. - Efficiently resolve issues and manage complaints, following established procedures. - Record and update customer information in the relevant database. - Collaborate closely with other internal teams to ensure the best possible customer service. - Maintain in-depth knowledge of the company’s products or services, as well as internal policies and procedures. - Meet company-set goals and targets regarding customer satisfaction and service quality. · We Offer: - Competitive salary and additional benefits. - Opportunities for growth and professional development. - A collaborative and dynamic work environment. - Ongoing training and support to help you reach your full potential. · If you meet the requirements and are ready to join our team, apply now! We’re excited to meet you and work together to deliver exceptional service to our customers.-Requirements- Minimum education: High School Diploma / Secondary Education years of experience Age: 22 years or older Keywords: service, service, demonstrator, fair representative, traveling salesperson, agent, representative, agent, representative