Job Summary: We are seeking a Bilingual Call Center Agent for airline customer service, providing assistance and efficiently resolving issues. Key Highlights: 1. Customer service through various channels. 2. Efficient problem resolution and complaint management. 3. Collaboration with internal teams for optimal service. 42 hours for bilingual call center agent in Medellin. 24/7 airline customer service ****Don’t hesitate to apply if you have English B2, B2+**** Indefinite-term contract On-site modality High school diploma or technical degree, NOT university graduates · We’re looking for a talented Bilingual Call Center Agent to join our team in Medellín! · Requirements: - Ability to communicate fluently in both English and Spanish, with an English proficiency level of B2+ (both verbal and written). - Prior experience in customer service or in a call center environment. - Excellent communication skills and the ability to multitask effectively. - Ability to resolve problems efficiently and find effective solutions to meet customer needs. - Ability to work rotating shifts. - Experience using customer service software and basic computer knowledge. - Detail-oriented and capable of following instructions precisely. - Ability to work in a fast-paced, high-pressure environment. · Responsibilities: - Provide customer service via telephone calls, online chats, or emails, ensuring a positive customer experience. - Answer questions and provide accurate, up-to-date information about company products or services. - Resolve issues and manage complaints efficiently, following established procedures. - Record and update customer information in the relevant database. - Collaborate closely with other internal teams to ensure the best possible customer service. - Maintain in-depth knowledge of company products or services, as well as internal policies and procedures. - Meet company-set objectives and goals regarding customer satisfaction and service quality. · We Offer: - Competitive salary and additional benefits. - Opportunities for professional growth and development. - A collaborative and dynamic work environment. - Ongoing training and support to help you reach your full potential. · If you meet the requirements and are ready to join our team, apply now! We’re excited to meet you and work together to deliver exceptional service to our customers.-Requirements- Minimum education: High School Diploma / Secondary Education years of experience Age: 22 years or older Keywords: service, service, demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante