**Title**: Expert OFR (Control tower) **Location**: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities:** * Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers. * Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. * Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\) but also on Carrier’s websites. * Give support on track \& trace activities and performance reporting for Shipment Management Service Line. * Add value to our customers through continuous improvement initiatives. * Cross\-training within the team **Skills / Requirements:** * Students/professionals in industrial engineering, international business, or related fields. * Minimum of 1 year in Logistics. OFR Knowledge is a plus. * Good communication in English B2 (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.