Are you a responsible, proactive person with a vocation for customer service? This is your opportunity to become part of a growing company that values commitment, accuracy, and teamwork, always focused on delivering exceptional customer service! We are looking for a Customer Service Analyst experienced in implementing a customer service model. Committed to the proper and timely management of customer PQRSF, ensuring all channels (emails, website, etc.) are thoroughly reviewed, resulting in a significant reduction of customer complaints and claims, thereby ensuring quality service and satisfaction. Required knowledge: Excel. Written and corporate communication protocols. Flawless writing and spelling. Competencies: Proactivity and responsibility in request management. Ability to effectively handle multiple communication channels. Customer orientation and conflict resolution. Technical or professional studies in administration, marketing, or related fields, and minimum of 2 years of experience. Job type: Full-time