Job Summary: This role processes technical service requests, manages complaints, controls documentation, and supports personnel and logistics process management. Key Responsibilities: 1. Manage and follow up on customer complaints and non-conformities. 2. Consolidate documentation and manage service billing. 3. Register goods in SAP and validate orders in SIAR. **Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Description:** Process all technical service requests and provide support until closure of each case generated. **Responsibilities:** **Complaint and Non-Conformity Management** * Initiate customer complaints through Boclaim and follow up until closure. * Support the development of CAPA and analysis of non-conformities arising from customers or internal/external audits. **Document Control and Reconciliations** * Consolidate documentation for reconciling credit notes related to damages, thefts, or incidents occurring during operations. * Manage information required for customer billing and monthly provisioning processes. * Issue invoices for import transportation services. **Personnel Management** * Report operational staff disabilities and absences. * Request support staff when required by operations. * Consolidate and validate staff overtime hours. **Logistics and Operational Processes** * Register goods receipts in SAP, ensuring accurate information traceability. * Validate order status in SIAR. * Execute material block/unblock movements in SAP per operational directives and/or manual assignments. * Maintain updated tracking tools and document repositories used for operational control. Grade 009 **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.