Job Summary: We are seeking a CONTACT CENTER OPERATIONS SUPERVISOR to deliver high-quality and timely service, overseeing operational performance and KPI compliance, with a focus on process execution and continuous improvement. Key Highlights: 1. Positively transform people's lives. 2. Lead service quality and timeliness in the contact center. 3. Ensure achievement of operational and commercial results. If you want to join one of the most innovative companies and positively transform people's lives, this opportunity is for you! We are looking for a CONTACT CENTER OPERATIONS SUPERVISOR Your Challenge Deliver high-quality and timely service aligned with business agreements, supervising operational performance and compliance with contact center and PQR indicators. Your focus will be on executing and continuously improving back-office processes and BPO operational service, ensuring achievement of operational, commercial, administrative, and financial results. · What We Expect From You Technologist or sixth semester completed in Engineering Sciences, Administrative Sciences, or Social and Human Sciences. Two years of experience supervising teams and managing contact center operations and/or workgroups, including oversight of teams exceeding 20 people. · What Are Your Conditions? · Contract: Indefinite-term. Salary: $ 3.231.000 + benefits + perks. 44-hour weekly schedule, Monday to Saturday. What are you waiting for to take on this new challenge? Together, we will generate opportunities to close social gaps!. -Requirements- Minimum Education: University / Professional Degree years of experience Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, captain, operations, operations
Juan Lopez
Computrabajo
Juan Lopez
Computrabajo
